Xfinity vs. Cox

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April 18, 2020

Xfinity vs. Cox

Trying to decide between Xfinity vs. Cox for internet service? These two providers offer nearly identical speed ranges, data caps and contracts, with both providing the option for cable or fiber service depending on where you live. But these two ISPs are not created equal; you’ll find a few key differences between their pricing and plans. This comparison will help you choose which provider is right for you.

Xfinity vs. Cox comparison

ProviderType of InternetPriceData capsSpeedsExtra feesContractsCheck Availability
Cable, Fiber$301 TB25 Mbps – 1000 MbpsEquipment rental, contract termination, broadcast surcharges12 monthsCheck Availability
Cable, Fiber$29.991 TB10 Mbps – 940 MbpsEquipment rental, contract termination, installation/ activation fees12 monthsCheck Availability

Xfinity vs. Cox data comparison

Xfinity

Xfinity’s Terabyte Internet Data Usage plan limits users to 1 TB of data each month. If you exceed this amount of data, the provider will automatically bill you for additional data usage at a rate of $10 for every 50 GB. These extra charges are capped at $200 per month.

Cox

Like Xfinity, Cox customers are limited to 1 TB of data per month and are subject to monthly charges of $10 per 50 GB of excess data. However, the provider offers plans with unlimited data and 500 GB of additional data per month. If you know you’ll need more than a terabyte of data each month, these plans make more sense as they allow you to save money by paying upfront for more data. 

Xfinity vs. Cox: Internet speeds

Xfinity

In terms of internet speed, Xfinity offers its customers six different options: 25 Mbps, 100 Mbps, 200 Mbps, 300 Mbps, 600 Mbps and 1,000 Mbps. The entry-level 25 Mbps plan is good for one or two devices browsing the web and streaming content. On the other end of the spectrum, the 1,000 Mbps plan can support virtually unlimited devices with high-bandwidth activities such as HD video streaming and gaming. 

Cox

Cox also offers a decent range of internet plans with five different download speeds available. These are 10 Mbps, 50 Mbps, 150 Mbps, 300 Mbps and 940 Mbps. The 10 Mbps plan is a great way to save money if your household consists of just one or two people who only browse the internet or check emails and rarely participate in activities like gaming or video streaming. If you have a larger household, the plans in the 150 Mbps to 940 Mbps range are a better solution.

Internet speeds winner

Xfinity vs. Cox: Availability

Xfinity

Xfinity is currently available in 41 states, serving more than a third of the United States. The best coverage can be found in Houston, Chicago and Philadelphia. 

Cox

Cox offers internet service in 22 states. However, coverage is minimal in many of these states. In fact, less than 7% of homes in the United States can get Cox home cable internet, and a mere 0.4% are in the service area for Cox fiber.

Availability winner

Xfinity vs. Cox: Customer service

Xfinity

61

The American Customer Satisfaction Index (ASCI) gives Xfinity a score of 61 out of a possible 100 points. This is almost even with the industry average of 62.

Cox

60

Cox is neck and neck with Xfinity in terms of customer service with an ASCI score of 60, just one point below its competitor. However, Cox scored above Xfinity on the index as recently as 2017. The providers have taken turns overtaking each other for the past seven years.

Customer service winner

Xfinity vs. Cox: Bundled services

Both Xfinity and Cox offer bundled packages with their internet plans that allow you to save by subscribing to television services. Here is a comparison of some of the popular packages offered by each provider.

Xfinity

Performance Starter + Basic

Starting at $30/mo

Prices may vary by location

Plan Includes

  • 10+ channels
  • Internet speed up to 25 Mbps

Call to order 1-877-387-6961

or

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Blast! + Basic

Starting at $60/mo

Prices may vary by location

Plan Includes

  • 10+ channels
  • Internet speed up to 200 Mbps

Call to order 1-877-387-6961

or

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Blast! + Extra

Starting at $80/mo

Prices may vary by location

Plan Includes

  • 125+ channels
  • Internet speed up to 200 Mbps

Call to order 1-877-387-6961

or

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Cox

Basic Bundle

Starting at $74.99/mo

Prices may vary by location

Plan Includes

  • 75+ channels
  • Internet speed up to 50 Mbps
  • Landline phone

Call to order 1-877-387-6961

or

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Bronze Bundle

Starting at $89.99/mo

Prices may vary by location

Plan Includes

  • 140+ channels
  • Internet speed up to 150 Mbps
  • Landline phone

Call to order 1-877-387-6961

or

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Silver Bundle

Starting at $129.99/mo

Prices may vary by location

Plan Includes

  • 170+ channels
  • Internet speed up to 940 Mbps
  • Landline phone

Call to order 1-877-387-6961

or

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Xfinity vs. Cox: Affordability

While Cox offers more with its bundles, if you’re looking for a basic, affordable plan, Xfinity is the provider to go with. Its Performance Starter + Basic package is just $30 per month for 25 Mbps internet and 10 TV channels. For comparison, Cox’s most affordable bundle is more than twice the price at $74.99 per month, although it comes with faster internet, more TV channels and landline phone service.

Affordability winner

Frequently Asked Questions

Which internet service provider is best for residential use?

Residential users will find that Xfinity has better availability and more affordable plans. The entry-level 25 Mbps internet speed may be too slow for some, but there are five additional speeds to choose from going all the way up to 1,000 Mbps.

Which internet service provider is best for business use?

If you’re a business customer, Xfinity will often be the best choice. Many businesses require higher-speed internet plans, and Xfinity offers speeds of 300 Mbps, 600 Mbps and 100 Mbps, while Cox only has two options in this range. Xfinity is also much more widely available across the United States.

Xfinity vs. Cox: Which is the right one for you?

If you’re looking for affordability and value, Xfinity is the provider to go with. Xfinity service is available in five times the geographic area compared to Cox. However, Cox does have a few unique features that might make it a better choice based on certain scenarios. The provider offers a wider range of TV channels with its bundles and includes landline phone service at no additional cost.

We supplied the data; now, the decision is yours.

Get started with by seeing which plans are available in your area.

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