Cox Cable vs. Verizon DSL

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ncupp
July 29, 2020

Finding the right high-speed internet provider can help you optimize your online activities such as streaming video, playing video games and more. In this comparison, we’ll examine Cox vs. Verizon’s DSL offerings to determine which one offers you the best value. To do so, we’ll examine each providers’ plans, internet speeds, service restrictions (such as data caps or contracts) and customer satisfaction to help determine which one is the best fit.

ProviderInternet TypeStarting PriceData CapsSpeedsContractsAvailability
Cable$29.991 TB Up to 940 Mpbs12 monthsCheck Availability
DSL$25Varies by locationUp to 500 Mbps 2 years Check Availability

Cox Cable vs. Verizon DSL data comparison

If you have avid gamers or multiple people streaming movies in your household, then data usage is something to factor in when considering an internet provider. Many providers do have data caps, which means they’ll reduce your connection speeds if you go over the limit or allow you to continue to use the same speeds and charge you more. With this in mind, here’s how both measure up.

Verizon DSL

Verizon has data caps that vary depending on where your service is. If usage is an issue, then it’s vital to consider this before signing up for service.

Cox

Cox also places data caps on its service, with households receiving up to 1 TB of use. And if you exceed this usage, you’ll pay $10 for every 50 GB of data you use. However, consider it takes 3 Mbps to 4 Mbps for online gaming5 Mbps to stream your favorite movies in HD and only 1 Mbps to surf the internet, so many households won’t exceed this usage.

Cox Cable vs. Verizon DSL: Internet speeds

When choosing a provider, the speeds they offer are an essential part of forming your decision. If you have the availability, broadband cable is much quicker than DSL. To demonstrate, Cox offers internet speeds that range from 10 Mbps to 940 Mbps. This wide range of choices is perfect for many households who have varied needs (someone who wants to check their email occasionally versus someone who streams movies daily.)

Meanwhile, with DSL, you’re more limited in offerings, as Verizon DSL has speeds of 5 Mbps to 500 Mbps. This is good for uploading files, playing games or streaming movies. The problem you’ll run into with this speed is if you have multiple users connected and they’re streaming games or movies, you might experience some lag. 

Internet Speed Winner

Cox Cable vs. Verizon DSL: Availability

Verizon DSL

Verizon’s service area is limited to 10 states on the East Coast, including Rhode Island, Maryland, Washington D.C., Massachusetts and New York. Check your address using the zip code tool to see if this service is available to you.

Cox

Cox is more flexible in its range of offerings, as its cable service is available in 18 states currently. This includes California, Florida, Kansas, North Carolina and Ohio, just to name a few. Use the zip code tool to see if they provide service to you.

Availability Winner

Cox vs Verizon DSL: Customer service

One factor you don’t want to overlook is how your internet service provider treats its customers. Some things to think about is how reliable the service is. Do they offer technical support 24/7? And what is customers’ overall experience with that provider? To aid you in your research, we used data from the American Customer Satisfaction Index, which surveyed customers on a variety of factors such as plans offered, quality of service, transparent pricing and more. Here’s how each provider compares:

Cox Cable

60

For 2019, Cox earned an overall rating of 60, placing them in the middle of the pack relative to other internet service providers. Cox’s highest rating was 68 back in 2013. That said, Cox earned an ‘A’ grade from the Better Business, indicating they do a good job resolving customer issues.

Verizon

70

Verizon continues to be the industry leader when it comes to customer service. They scored an overall rating of 70, ranking them higher than any other ISP on the list. This also extends to its Better Business Grade, where Verizon earned an A+ rating, the highest the BBB assigns.

Customer Service Winner

Cox Cable vs. Verizon DSL: Bundled services

One of the perks of buying internet service is you’ll have an opportunity to bundle your internet with other services such as cable and home phone service. By bundling these services, you could save a lot of money compared to buying each service on its own.

Cox Cable Bundled Services

Bronze Internet + TV

Starting at $89.99/mo

Prices may vary by location

Plan Includes

  • Speeds up to 150 Mbps
  • 140+ Channels
  • Free install included

Call to order 1-877-387-6961

or

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Silver Internet + TV

Starting at $129.99/mo

Prices may vary by location

Plan Includes

  • Speeds up to 940 Mbps
  • 170+ Channels
  • Included HBO, Cinemax, STARZ & SHOWTIME

Call to order 1-877-387-6961

or

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Verizon DSL

Verizon DSL does not offer any bundled services. It only does so with Verizon Fios.

Cox Cable vs. Verizon DSL: Affordability

While the price is an important factor to consider, you’ll also want to examine the range of speed, quality of service and customer service. With this in mind, Cox Cable offers a variety of plans starting as low as $29.99 monthly for its 10 Mbps plan up to $99.99 monthly for its 940 Mbps plan.

Meanwhile, Verizon DSL’s plans will be much more affordable as they start from $25 per month for its basic plan. That said, broadband is going to be a much better way to go if it’s available in your area, as the optimized services offer more value.

Affordability Winner

Frequently Asked Questions

Which internet service provider is best for residential use?

This depends on a variety of factors such as how you use the internet, how many are in your household, your budget, location and customer service. If you don’t require high speeds because you plan to surf the web or check your email occasionally, then Verizon DSL is going to be an excellent option. They’re top among internet providers for customer service and with plans starting at $25, you can have access to the internet while not breaking the budget. Meanwhile, if you have multiple users, don’t live on the East Coast and need faster internet, then you’ll want to go with Cox.

Which is the Best Option for Business Use?

You may be looking for reliable internet with enough speed to accommodate all your connected users and tasks while not having any lags, which could impact productivity. Because of these factors, Cox Internet is going to be the better option, as they have a wide variety of internet packages with fast enough speeds to accommodate your needs.

Cox Cable vs. Verizon DSL: Which is the right for you?

Both of these providers offer a good mix of customer service, prices and connection speeds. Which one is right for you depends on your priorities, such as how many users you have in your household, your monthly budget for the internet and whether you need other services such as cable TV or home phone service. By taking into account your priorities, it’ll help you choose the provider who’s the best fit for you.

We supplied the data; now, the decision is yours.

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