With a variety of options and ISPs competing hard for your business, choosing between Internet providers is no easy task anymore. Here’s a look at how Cox Cable and Frontier Communications DSL compare in pricing and fees, data caps, download speeds, bundles, and customer satisfaction.
|Price||Starting at $30 a month|
Starting at $20 per month
|Data Cap||1 TB||None|
|Speeds||Up to 1000Mbps||1Mbps – 24GB|
|Extra Fees||$75 installation fee|
$75 installation fee
|Contracts||1 year||None Required|
If you are trying to decide whether you should get your Internet from Cox Cable or Frontier DSL this comparison overview may help you decide between the two Internet service providers. Download speeds, monthly prices, additional fees, Internet reliability, and data caps are all areas of concern and comparison for many Americans when it comes to choosing who their Internet provider will be. In this day and age, with most of our jobs and children’s education relying on a reliable home Internet connection, choosing which ISP will be responsible for your service is an important decision. Here’s how Cox Cable and Frontier Communications compare in the most important areas of ISP shopping.
One of the biggest areas of concern when choosing an ISP is download speed. Measured in megabits per second, or Mbps, having a sufficient download speed can make or break a company’s reputation, and their ability to gain new customers. When it comes to download speeds between Cox Cable and Frontier DSL it’s no question who takes the cake, Cox Cable is considerably faster. Cox’s cable Internet service offers download speeds of 15-200 Mbps while Frontier’s DSL service is offered at download speeds of 1-24 Mbps. Since adequate download speeds can make or break your ability to stream content, music, and Hulu television, for many consumers this alone will be the deciding factor between Cox and Frontier DSL.
An inadequate download speed can affect both pleasure and business when it comes to your Internet connection. Internet users with slow download speeds run into problems when streaming content such as music, movies or television, as well as when trying to download large work files or documents. If you are a moderate Internet user, have more than one computer streaming content on your Wi-Fi at a time, or work from home or run a home business, a lower Mbps Internet provider and plan is not recommended for your household.
Pricing and Fees Comparison
Cox Cable and Frontier DSL are not nearly as far apart on prices and fees as they are on download speeds, but they do still differ. Frontier DSL offers a monthly plan for as low as $19.99 per month, but with the Mbps range starting all the way at 1 this causes us to wonder what download speed is provided for the $19.99 plan. Frontier DSL offers plans ranging from $19.99 – $39.00 per month while Cox Cable offers plans ranging from $39.99 – $99.99 per month. But in order to ensure you are getting the most for your money, it’s important to see what download speed comes with each plan for its’ offered price. The higher the Mbps the higher the cost of the plan, so if you come across a plan that seems incredibly cheap compared to what other ISPs are offering, inquire about the Mbps included with the plan as they are likely lower than average.
When it comes to equipment fees, Frontier DSL has figured out how to beat out most of their competition. Frontier DSL offers equipment for their customers at no additional fee while Cox Cable charges an additional $9.99 per month for equipment fees which covers a 2 in 1 modem. There are some customer reviews that mention equipment issues with Frontier’s modems, and some people prefer to buy their own equipment rather than lease or use the equipment provided by their ISP.
It’s difficult to get a clear comparison between the two ISPs when it comes to installation fees because Frontier DSL does not have a set installation fee. Currently Frontier states their installation fee for DSL Internet service varies, but it is unclear what factors raise or lower this fee. Frontier charges an $80.00 installation fee for their fiber Internet service, so we assume their DSL installation fees are similar in price, but again this is unconfirmed. Cox Cable charges a $75.00 installation fee which is a fairly standard fee in the ISP industry.
Data Caps – Cox vs Frontier
A large selling point for Frontier DSL is that they don’t put any data caps on their plans. This is unusual for most ISPs and therefore one of their biggest advantages over some of their competitors. Some Internet providers claim to offer zero data caps but technically have soft data caps where the speed of your Internet connection is slowed down after you reach a certain point in your data usage; Frontier’s advertised zero data cap for their DSL is truly a zero data cap – a huge plus for them!
While Cox Cable does have data caps on their plans, their data caps are so large they are unlikely to affect the vast majority of their customers. With data caps ranging from 1 TB – 2TB, the odds of running out of data in your allotted time are slim to none. 1 TB tends to be enough data for the biggest streamers out there; even avid gamers and households with multiple people streaming movies and videos will have enough data with a 1 TB cap, making a 2 TB data cap more than enough om
Cox vs. Frontier Bundles
Both ISPs offer some great deals and bundles for their customers, but again the providers differ in this category. The main difference between Cox Cable and Frontier DSL when it comes to packages is the approach they take to bundling services for their customers. Frontier takes a traditional approach to bundling, offering a tiered program that allows you to bundle your TV channels. With TV channel packages ranging from 315 – 400 channels, Frontier does not skimp on giving channels to their customers who choose to bundle their TV and Internet. However, Frontier customers have mentioned that their DVR service is rather expensive, even when purchasing a bundled TV and Internet package.
On the other hand, one of the things Cox customers love about their approach to TV service is their unusual “build-your-own” package model. Cox has a rather interesting approach to TV packages – they have none! Rather than having to choose between a pre-set tier of services, Cox customers start off with a set of base channels and then can choose to add on various TV channel packs they desire. There are various TV packs for sports enthusiasts, movie buffs, kids programming, etc., allowing you to customize your channels and only pay for things your household will actually watch. Cox customers will most likely end up with less channels than Frontier customers but most consumers report that they do not watch over half of the channels they are paying for with their ISP.
Customer Satisfaction Comparison
When it comes to satisfied customers Cox Cable again jumps a little ahead of Frontier DSL. With an average customer satisfaction rate of 3.28 out of 5 stars, Frontier DSL is struggling in the customer satisfaction department. While it is uncommon for any ISP to get rave reviews or high marks in the customer service department, some of Frontier’s marks are the worst among other ISPs. According to the American Customer Satisfaction Index, Frontier’s customer service is nearly the worst among all ISPs; ranked second to last on their provider list and coming in at 54, Frontier only beat out Mediacom on this index.
Cox Cable has a 3.5 out of 5-star customer satisfaction rating and is working at getting it even higher. With customizable packages, affordable bundling options, zero contracts, and some of the fastest cable Internet available, the advantages for Cox are racking up in the customer satisfaction department. While there is still room for improvement, the recent reviews on Cox Cable are beginning to reflect the work Cox has put into improving their services and their customer satisfaction rate.
Choosing between ISP’s is no easy task. Their differences are often minor or hard to spot, requiring consumers to do thorough research before truly knowing what each is offering. Many ISPs sign new customer’s up with great deals and packages, only to raise their prices significantly after the first year or two. It is important to do your research and read the fine print before settling on which ISP you will choose for your household. If you are looking for a faster and more reliable Internet connection, with the option to bring your monthly prices down with customizable TV and Internet bundles, Cox Communication Cable is the way to go.