Xfinity Customer Service

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Carly Severino
July 24, 2020

Topics Covered on This Page

Xfinity Customer Service Phone Numbers Order New Xfinity Service Xfinity Troubleshooting & Helpful Guides Frequently Asked Questions

Xfinity Customer Service Phone Numbers

Xfinity customer service provides multiple avenues for customers to obtain support for their TV, internet and home phone services. Use the information below to determine the best contact method for your specific needs: 

DepartmentPhone NumberSupport Provided
Customer Service800.934.6489• Tech Support
• Bill Pay
• Add/Remove Services
• Check Appointment Status
Mobile Hotlines888.936.4968• Access Xfinity Mobile account
• Obtain more info about Xfinity Mobile
Business Hotlines800.391.3000• Tech Support
• Add/Remove Services
• Check Appointment Status
Accessibility Service855.270.0379• Closed Captioning
• Voice Guidance

The primary Xfinity customer service phone number can be used for several needs, including service questions, billing information or payments, technical support or new service requests. Instead of having numerous phone numbers for different departments, the Xfinity customer service number bundles it all under one.

Customer service can be reached Monday-Saturday, 7 a.m. to 9 p.m. (EST). They are also available 24/7 through the Xfinity Chat line.

Order New Xfinity Service

To set up a new service account with Xfinity, customers may visit here or use the store locator to set up their account in person. Additionally, customers may use the Xfinity Customer Service hotline to set up a new account at 800.934.6489.

Other Ways to Contact Xfinity Customer Service

There are many ways to get in touch with Xfinity customer service other than calling them:

  • Xfinity Reddit page: The Reddit community page for Xfinity is a place for community insight and dialogue with Xfinity representatives and fellow customers.
  • Xfinity forums: The official online community for all things Xfinity. The forum is a resource for questions, guides, recommendations and more.
  • Xfinity Facebook page: The official Facebook page for Xfinity is a useful tool for keeping up with Xfinity news and engaging with fellow customers.
  • Xfinity Twitter page: The official Twitter page for Xfinity is a convenient place to get Xfinity news and information.
  • Xfinity Instagram page: The official Xfinity Instagram page is a good source of Xfinity highlights and news.

Xfinity Troubleshooting and Helpful Guides

Several useful guides can be found on the Xfinity website. Listed below are some of the essentials.

Customer Service Frequently Asked Questions

  • How do I manage my Xfinity home internet?

  • Xfinity offers a few options for managing your home internet. The two most convenient methods are to use the Xfinity app, or to log into your account page on the Xfinity website. A third option is to contact Xfinity customer service by phone and have a technician take a look at your home network remotely.

  • Does Xfinity Internet come with data limits?

  • There is a flat data cap of 1 terabyte (TB), with an option to pay $50 extra per month for an unlimited amount of data. 1 TB is equal to 1,000 gigabytes and you can use your internet for a few months to determine how much data you regularly use before deciding to upgrade, if necessary.

  • Does Xfinity Internet require a phone line?

  • No, for Xfinity Internet, you will use either a coaxial cable line or a fiber optic line, depending on the internet packages available in your area. If such a line isn’t present in your home, then the Xfinity installation tech will install an appropriate line for you.

  • Does Xfinity Internet include WiFi?

  • If you get your modem and router from Xfinity, then it will include WiFi capabilities. However, if you install your own router, then you might also have to install a modem to get WiFi. However, many modern routers have WiFi modems built-in.