Xfinity

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jgroves
August 24, 2020

Xfinity At-A-Glance

In 1963, Ralph Roberts founded Comcast, Xfinity’s parent company, in Tupelo, Miss. In 1997, then Microsoft CEO Bill Gates invested $1 billion in Comcast in an effort to expand broadband coverage. Comcast bought AT&T Broadband in 2002, enabling the company to provide faster internet service in markets from coast to coast. In 2011, Comcast acquired NBCUniversal, expanding its portfolio to include a nationwide broadcast network.

Comcast launched the Xfinity brand in 2010. Xfinity provides cable TV, home and mobile phone, home security, internet and mobile phone services in 39 states. The provider offers cable broadband service, connection speeds up to 2,000 megabits per second and a variety of internet plans which you can bundle with Xfinity's other services for seamless home networking. For its internet-only customers, Xfinity offers Xfinity Flex, which delivers up to 4K content to your television using a streaming device.

Enjoy cable internet at speeds up to 2,000 Mbps with Xfinity internet service. Choose a bundled package to include cable television, home phone, home security and mobile phone services.

Xfinity Internet Plans

Xfinity offers one of the widest ranges of internet speeds available, starting at just 15 Mbps and going all the way up to 2,000 Mbps. This means there’s a plan for every type of use, from a single user who just wants to check email to large families with multiple devices streaming 4K content and downloading large files simultaneously.

Some of the features that come with Xfinity internet plans include:

·   xFi Gateway all-in-one router and modem for $14/mo.

·   Flex 4K streaming device available at no extra charge

·   Access to more than eight million nationwide hotspots

·   Norton Internet Security included

Xfinity TV

TV service plans from Xfinity start at just 10 channels and go up to 250 or more channels. With the more limited 10-channel plan, you can expect basic channels like CBS, ABC, FOX and NBC. The 140-channel plan includes Disney, A&E, Comedy Central and HGTV, while the 260-channel plan introduces more premium channels like HBO and Showtime.

Xfinity’s TV plans come with their own unique features. The Xfinity Stream TV App allows you to download TV shows and movies to your smartphone, many for no additional charge. With DVR service, you can pause, fast-forward and rewind live TV in addition to recording scheduled programs.

Finally, the Xfinity Voice Remote lets you control your TV with voice commands and spend less time digging through sofa cushions for the remote just to change the channel.

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Xfinity Bundle Packages

Xfinity allows you to build your own internet package. On the Xfinity website, you can select internet-only packages or add home security, phone and TV services to your plan.

Xfinity Bundles

Starting at $29.99 /mo for 12 months

Plans Include

  • No-term agreement options available
  • 30-day money back guarantee

Xfinity Availability

Xfinity internet service is available in 39 states, but not in all areas. For example, Xfinity provides service in San Francisco and Santa Barbara, Calif., but not in Los Angeles or San Diego. To find out if you can get service in your area, check your ZIP code.

Xfinity Customer Satisfaction Ratings

61

Xfinity scores 61 out of 100 in the latest American Customer Satisfaction Index rankings, slightly below the national average of 62. ACSI’s top companies include Fios (Verizon) and AT&T Internet.

 

The Better Business Bureau gives Xfinity a C rating. In the last three years, nearly 25,000 Xfinity customers have filed complaints with the BBB, most involving service and billing problems.

Xfinity Frequently Asked Questions

Do Xfinity plans require a term agreement?


Most Xfinity internet plans give you the option to choose between no term agreement and a one-year agreement. Choosing a no-term agreement plan will result in $10 higher monthly fees.


How much does Xfinity installation cost?


Xfinity internet installation is free when you choose the self-install kit.

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