How to Contact Kinetic by Windstream Online

DecisionData Team
November 17, 2020

Consumers today are always connected and have therefore come to expect quick, easy access to reliable information online, whenever they need it. That includes information about their phone, cable and internet service as well as answers to any equipment- and service-related questions they may have.

For their part, internet service providers like Kinetic are tasked with keeping their website up-to-date and making sure it is chock full of helpful information about the services they provide and the equipment their customers are using. They are also expected to offer other useful resources for customers seeking support, in addition to their website.

Kinetic customers with a question they need answered will typically head to the company’s website to find what they are looking for. If they can’t find the right solution there, they expect to have other options available to them for contacting a knowledgeable customer service representative. 

Call Kinetic Customer Support

If picking up the phone and calling customer service is your preferred contact method, you can start here. This is probably the most direct way to get the help you need, as long as you don’t mind potentially having to wait for a representative to become available. Depending on when you call and how busy the customer support line is at that time, you could end up being put on hold for a period of time. Fortunately, Windstream has a number of different departments where customer phone calls can be directed, which can help limit your wait time and get you where you need to be faster.

  • For the sales department, dial 866.445.8084 Monday through Friday, from 8 a.m. to 6 p.m., or on Saturday, from 8:30 a.m. to 5 p.m.
  • For customer service and billing, dial 800.347.1991 Monday through Friday, from 8 a.m. to 6 p.m., or on Saturday, from 8:30 a.m. to 5 p.m.
  • To make payment arrangements, dial 800.537.7755 Monday through Friday, from 8 a.m. to 6 p.m., or on Saturday, from 8:30 a.m. to 5 p.m.
  • For technical support, dial 800.347.1991 24 hours a day, 7 days a week.
  • For an update on your order status, dial 800.481.5441 Monday through Friday, from 8 a.m. to 6 p.m.

Chat with a Kinetic by Windstream Live Agent

Another way to get real-time customer service assistance is to initiate a live chat with Kinetic. Monday through Friday, from 8 a.m. to 6 p.m., and on Saturday, 8:30 a.m. to 5 p.m., you can chat with a knowledgeable representative about online shopping orders or billing and payments. Sunday through Saturday, from 8 a.m. to 9 p.m., Kinetic representatives are available to handle issues concerning TV and internet technical support and phone service repairs. To access the live chat option on the Kinetic by Windstream website:

  1. Go to windstream.com
  2. Hover over the “Support” tab on the upper right side of the page
  3. Click on “Contact Us”
  4. Scroll down to the “Live Chat” section
  5. Click on “Chat Now”
  6. When the chat window pops up, enter your contact information and details about your request to begin chatting with a customer service representative

 

Another way to access the Kinetic live chat option is to do a Google search.

 

  1. Search “Contact Windstream”
  2. In the box on the right-hand side of the screen, you’ll see “Customer service chat”
  3. Click on the “Online chat” link
  4. That will take you to the same chat window, where you’ll be asked to fill out your contact information and request details to begin chatting

Email the Kinetic by Windstream Customer Care Team

Some people feel more comfortable putting their questions and comments into an email and receiving a comprehensive response from customer support, rather than engaging in a back and forth conversation via phone call or live chat. If you fit into this category, you can fill out the “Contact Us Form” on the Windstream website and include your contact information and a detailed description of your request. According to the Windstream website, you can expect a thorough response within 24 hours. To find this form, go to the “Contact Us” page, scroll down to “Online Help Options” and click on the “Reach Out” link under “Email Us.”

Check Out the Kinetic by Windstream FAQs Section

Sometimes all you need to do to find the answer you’re looking for is quickly review the company’s collection of frequently asked questions. The reason many companies choose to include a FAQ page on their website is because it can be infinitely helpful to customers experiencing the same or similar issues and offers customers simple solutions to these issues. Rather than taking the time to call customer service or contact a technical support representative, you may be able to find exactly the information you need under the company’s frequently asked questions section. To access the Kinetic FAQ page:

  1. Go to windstream.com
  2. Hover over the “Support” tab on the upper right side of the page
  3. Click on “Contact Us”
  4. Scroll down to “Online Help Options”
  5. Under the “FAQs” section, click on “Get Answers”
  6. There, you can either type your question in the “Search our articles” bar or scroll down to review the most commonly asked questions

Find Kinetic by Windstream on Social Media

Social media is another easy way to get in touch with Windstream. Windstream operates both a Facebook page (@WindstreamConnects) and a Twitter page (@Talk2Windstream), where customers can ask questions and get answers relatively quickly. To find Windstream on social media:

  1.     Go to windstream.com
  2.     Hover over the “Support” tab on the upper right side of the page
  3.     Click on “Contact Us”
  4.     Scroll all the way down to the “Connect to Our Social Profiles” section
  5.     Click on the “Visit Our Page” button

Another way you can find Kinetic on social media is to go to Facebook directly and search for @WindstreamConnects or to Twitter and search for @Talk2Windstream. According to the company’s Facebook page, Kinetic responds to messages within a few hours, which makes this a good option for questions that aren’t necessarily time sensitive. On Twitter, Kinetic encourages its 11,600 followers to reach out for assistance with any service or support needs at any time. 

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