Windstream

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April 14, 2020

Established in 2006, Windstream provides services to government agencies and small, medium and large businesses in the U.S., as well as residential high-speed broadband, digital TV and phone services to consumers within its residential coverage area of 18 states.  

Windstream at-a-glance 

Residents in rural areas can tap into Windstream’s high-speed broadband internet, digital TV and phone services, but speeds and pricing will depend on where you live in the U.S. Windstream also provides business services. You will be well-advised to look at the fine print, as the advertised prices, which are very competitive, will go up after the initial promotional period of one year.

Internet TypesSpeed (Mbps)Data CapsContractStarting PriceAvailability
DSL, FiberUp to 1,000NoNo$19.99Check Availability

Windstream internet packages 

Windstream provides Kinetic high-speed internet to residents and businesses in its coverage area. Even customers in rural areas may have access to Windstream internet packages. Be advised that packages and speeds vary greatly depending on where you live.

Kinetic 200

Plan Includes

  • Up to 200 Mbps high-speed Internet – download an HD movie in seconds
  • Good for multiplayer gaming and multi-device HD streaming
  • No phone connection and no signed contract required

Call to order 1-877-387-6961

or

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Kinetic 500

Plan Includes

  • Up to 500 Mbps high-speed internet
  • Best for streaming and heavy usage
  • Fast downloads of large media files
  • Stream video and music on multiple devices at one time with no lag time

Call to order 1-877-387-6961

or

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Kinetic GIG

Plan Includes

  • Up to one full Gig of high-speed internet
  • Best WiFi speeds available from Windstream
  • Best choice for multi-connected smart homes
  • Fast download times for streaming and gaming, and larger media files

Call to order 1-877-387-6961

or

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Windstream bundle packages

Windstream internet + phone

Starting at $19.99 /mo for 12 months

Plans Include

  • 30-day money-back guarantee
  • No contracts
  • No data caps
  • Unlimited nationwide calling

Windstream internet fees

In addition to Windstream’s monthly recurring and usage-based charges, you may be charged taxes, fees, assessments and surcharges for all equipment and services. Plus, in certain areas, you may be charged for receiving a monthly paper bill.

Windstream internet deals

Windstream Internet deals and promotions depend on where you live. That means that someone in Texas may get a better or different deal than someone who lives in Minnesota. In Zimmerman MN,  when you put in your address, you may get $100 online credit to be used toward your high-speed internet bill. But, someone in Presidio Texas may receive a one-month free service and hook-up. 

Windstream data caps

Windstream advertises no data caps on its website. However, in the small print, Windstream says it may conduct usage management tests, which may include offering tiers of service with different usage caps, assessing fees for exceeding data caps and adopting network management practices that address fees for data caps. 

In other words, right now, it appears there are no data caps, but that doesn’t mean that at some date in the future, Windstream won’t begin to charge fees for exceeding data caps.

Windstream availability

Like most providers, Windstream is not available in every area of the U.S. In fact, Windstream services areas not serviced by many of its competitors. Currently, Windstream is available in these states. Check out our Windstream coverage map for a more detailed view on availability in your area.

Windstream customer satisfaction ratings

57

Windstream (Windstream Holdings, Inc.) is not accredited by the Better Business Bureau.  Out of 243 customer reviews, Windstream only has a one-star rating, with 225 complaints closed in the last 12 months.

The American Customer Satisfaction Index (ACSI) gives Windstream a 57, which is right in line for the past four years. However, in February 2019, Windstream Holdings and its subsidiaries (including Windstream Internet) filed for reorganization under Chapter 11 of the federal Bankruptcy Act.

Pros and cons of Windstream internet

Pros

  • No contracts
  • No data caps (currently, although that might change in the future)
  • Good promotional pricing depending on your location
  • Great for people in outlying areas where other providers have no service
  • Three internet plans that meet most needs
  • One phone+Internet bundle for customers

Cons

  • The potential that your current price will increase after one year of service
  • Poor customer service
  • Many fees that add to your overall price
  • Not available in every state or every town
  • Only one bundle (phone+Internet) available
  • Can’t access promotions, deals or availability until you put in your address

We supplied the data; now, the decision is yours.

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