Windstream Services

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DecisionData Team
July 09, 2020

Windstream At-A-Glance 

Established in 2006, Windstream provides services to government agencies and businesses in the U.S., as well as residential high-speed broadband, digital TV and phone services to consumers within its residential coverage area of 18 states.  

Residents in rural areas can tap into Windstream’s high-speed broadband internet service, Kinetic by Windstream, or digital TV and phone services, but speeds and pricing will depend on where you live in the U.S.

There are no data caps associated with any of Windstream's internet plans. You can upload and download as much as you like each month and not worry about slowed speeds because of a limit. There’s also a month-to-month plan available for people who want the most flexibility with their internet plans.

Windstream Internet

Windstream's Kinetic Internet offers fiber-backed service ranging from 15 Mbps to 1G.

Each plan features unlimited data so you don’t have to worry about overage charges. There are other fees to watch out for, however, including a $5.99/mo. equipment rental charge. You may also be charged an installation and setup fee of up to $35. However, you won’t get hit with a cancellation fee if you end your plan at any point.

PlanPriceSpeed
Kinetic Internet 15$27/mo.15 Mbps
Kinetic Internet 100$37/mo.100 Mbps
Kinetic Internet 200$37/mo.200 Mbps
Kinetic Internet 500$57/mo.500 Mbps
Kinetic Internet 1,000$67/mo.1,000 Mbps

TV and Entertainment with Windstream

You won’t find TV Windstream services on their own, but there are a few options available that can be bundled with an internet plan. Here’s a breakdown of each one.

YouTubeTV

For $49.99/mo., you can bundle YouTubeTV with your Kinetic Internet. You need to have a compatible device, like a tablet, laptop or smartphone. You can use your account on as many as three different devices and there’s no contract to worry about. You’ll also have a chance to try it out with a free trial.

Kinetic TV by Windstream

Kinetic TV combines live TV with on-demand shows. Record as much as 50 hours of programming on the Cloud and share the account with five different devices simultaneously. In addition to TV and movies on demand, you can also replay anything that’s aired in the last 72 hours. Finally, Kinetic TV lets you add on premium channels like Encore and STARZ.

DIRECTV Bundle

You can bundle your Windstream internet with DIRECTV and get a Genie HD DVR with your account. There are three plan options:

  • DIRECTV Choice All Included: 185+ channels plus on demand movies
  • DIRECTV Ultimate All Included: 235+ channels plus sports and news channels
  • DIRECTV Xtra All Included: 250+ channels plus STARZ and Flix

There is a 24-month contract requirement with any DIRECTV bundle. If you back out of it early, you’ll incur a fee of $20 for each month left on your contract. For an upgraded Wireless Genie Mini, you’ll also have to pay an extra $99. 

Phone Service

Tack on phone service for just an extra $20/mo. on top of your internet plan. Nationwide calls are unlimited, making it an affordable option if you want the option of an at-home voice service. In addition to the 50 states, unlimited calling applies to American Samoa, Northern Mariana Islands, Guam, Puerto Rico and the U.S. Virgin Islands. International rates are also available. Calling features include call waiting, caller ID, plus a spam call alert.

Windstream Bundle Packages

Windstream only allows you to bundle TV or phone with internet and available plans. There’s also a security bundle available, with three tiers of internet security ranging between $9.99 and $14.99/mo. The two higher tier plans also come with identity theft protection services. Bundling typically lets you save money as opposed to paying for services separately, so definitely look at your local options if you need phone or TV on top of your high speed internet.

Windstream internet + phone

Starting at $19.99 /mo for 12 months

Plans Include

  • 30-day money-back guarantee
  • No contracts
  • No data caps
  • Unlimited nationwide calling

In addition to Windstream’s monthly recurring and usage-based charges, you may be charged taxes, fees, assessments and surcharges for all equipment and services. Plus, in certain areas, you may be charged for receiving a monthly paper bill.

Windstream Availability

Like most providers, Windstream is not available in every area of the U.S. But, Windstream is present in areas not serviced by many of its competitors. Currently, Windstream is available in these states. Check out our Windstream coverage map for a more detailed view on availability in your area.

Windstream Customer Satisfaction Ratings

61

The American Customer Satisfaction Index (ACSI) gives Windstream a 61 for 2020. In February 2019, Windstream Holdings and its subsidiaries (including Windstream Internet) filed for reorganization under Chapter 11 of the Bankruptcy Act.

 

Windstream (Windstream Holdings, Inc.) is not accredited by the Better Business Bureau. Out of 243 customer reviews, Windstream only has a one-star rating, with 225 complaints closed in the last 12 months.

Windstream's Frequently Asked Questions

What equipment do I need to use Kinetic TV?

You have several options when it comes to equipment. You can purchase a streaming device from Windstream for $74.99 or use your own compatible streaming device or Smart TV.

Can I take calls while using the high-speed Internet connection?

 Yes, Windstream's internet does not use a will not interfere with phone calls.

What type of service is Windstream's internet?

Windstream offers both DSL and fiber-optic internet, depending on your service address.

We supplied the data; now, the decision is yours.

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