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Formerly known as Exede, Viasat is a large provider for home and business internet services. The company is also a partner for the security, aviation and defense industries. With its headquarters in California, Viasat has 28 domestic offices, 10 international offices and field technicians in 42 states.
Viasat’s internet service uses artificial intelligence to improve load times and process speeds. There are also enhanced protection tools with built-in online trackers, data saver modes and ad blockers. They also partner with DIRECTV to provide over 200 HD channels.
Customers have access to a convenient online portal where you can manage your account and receive tech support. Viasat employs over 250 technicians, field engineers and customer support representatives to help with inquiries.
Viasat offers a versatile ordering process. You can sign up for service online, by phone or personally, at a local retailer.
Viasat Internet Packages
Viasat sells a few different internet packages, depending on the speed you want. The Unlimited Bronze 12 plan includes speeds of up to 12 Mbps, the Unlimited Silver 25 plan includes speeds of up to 25 Mbps, the Unlimited Gold 50 plan includes speeds of up to 50 Mbps and the Unlimited Platinum 100 plan includes speeds of up to 100 Mbps. All Viasat internet packages come with:
- Unlimited data
- A no-contract option (with an added fee of $300)
- Two-year price lock guarantee
- Access to the Viasat Browser
Viasat Data Caps
Viasat offers unlimited internet access. However, it does cap high-speed internet usage based on your plan. It measures your usage over a billing period. If you have used 70% of your high-speed data for the month, they will notify you via email.
And if you reach the limit, Viasat could throttle your download speed. That means while you will be able to do online activities, ones that require a faster download speed like gaming or streaming a video will take longer to do.
Currently, Viasat’s data caps range for each plan tier are:
- Basic: 12-15 GB
- Bronze plans: 35-80 GB
- Silver plans: 45-120 GB
- Gold plans: 65-200 GB
- Platinum 100: 150-300 GB
Certain internet plans come with The Free Zone, which is a block of time each day after midnight with unmetered uploads and downloads.
Viasat Home Phone Services
Viasat offers a home phone plan that works alongside your smartphone. Viasat Home Phone uses VoIP (Voice over Internet Protocol) and the calls don’t count against your internet data allowance.
Top Viasat Bundle Plans
Viasat offers TV service through DIRECTV, as well as the option for phone service. When you bundle internet and phone, you receive $10 off your bill each month for the first six months.
Viasat Internet + Voice Phone
- Internet and phone services
- Internet speeds of 12 Mbps and higher
- Includes unlimited local and long-distance calling to Canada
Viasat Internet + DIRECTV
- Internet and TV services
- Internet speeds up to 100 Mbps
- Over 200 HD channels
Viasat Equipment and Fees
When you sign up for service, you could pay the following fees:
- Installation $99: A technician will set up a time to visit your home and install all equipment and test it to ensure you receive a reliable connection.
- Equipment lease $10/mo.: If you do not have your own modem, Viasat will lease you their WiFi Gateway Modem. With it, you receive wireless access to your internet service. It also includes Ethernet connection ports so you can connect your computer, video game console or more, to a dedicated connection.
- No-contract plan: While Viasat does offer a 24-month contract plan, you can opt for month-to-month service. By selecting this option, you agree to pay a $300 non-refundable deposit.
Viasat uses local satellite retailers to help with sales, service and installation in your area. One of the largest internet providers, it is available in 42 states. To confirm Viasat is available at your home, use our ZIP code tool.
Viasat Customer Service Ratings
Viasat holds an A+ rating from the Better Business Bureau (BBB). It is not rated by the American Customer Satisfaction Index.
To improve your customer experience, Viasat offers a special program called EasyCare. EasyCare is an optional add-on service that allows for priority customer service for both service calls and customer phone support.
Viasat Frequently Asked Questions
All of Viasat’s internet plans come with unlimited data, so technically, there are no data caps. However, Viasat will throttle your internet speed once you’ve used a certain amount of data. You can use the internet as often as you want, and with as many devices as you want, but eventually your connection will slow down.
Viasat is upfront about the cost of their service, so there aren’t any hidden fees, per se. However, there are required costs on top of the actual plan price. For example, there is an installation fee of $99.99, an equipment lease fee for about $10/mo. and a service fee that depends on your plan. If you want to get Viasat internet without a contract, it’ll cost you a non-refundable deposit of $300.