Verizon Fios Customer Service Guide

DecisionData Team
July 24, 2020

Topics Covered on This Page

Verizon Fios Customer Service Phone Numbers Order New Verizon Fios Service Verizon Fios Troubleshooting & Helpful Guides Frequently Asked Questions

Verizon Fios is Verizon’s high-speed and high-quality internet service powered by fiber optics. If you’re looking to upgrade your current internet service, sign up for new service or contact Verizon Fios customer service, this guide will connect you with all the right Verizon Fios departments. 

Verizon Customer Service Phone Numbers

Verizon’s phone number is the same for every purpose of calling customer service, as long as you have a personal or residential account. Call the main customer service line to be connected to the various departments from there. The Verizon phone number will provide an automated system to help you troubleshoot problems with current Verizon Fios service, connect you to Verizon Bill Pay, start new service or speak with a customer service agent for further questions. 

Because there is just one general line for all customer service needs, the wait times can get long, but customer service agents are widely available by telephone. Also note that the phone number for customer retention will route you to a general Verizon customer service message, but then connect you to the correct department to cancel service.

DepartmentPhone NumberSupport OfferedAvailability
Verizon Fios Customer Service in English800.837.4966General questions regarding Verizon Fios internet service24 hours a day
Verizon Fios Customer Service in Spanish800.827.4966, then press 9 in the automated phone message introGeneral questions regarding Verizon Fios internet service, using Spanish language24 hours a day
Verizon Business Customer Service855.983.1425General questions for business accountsMonday through Friday, 8 a.m. to 6 p.m. ET
Verizon Wireless Customer Service800.922.0204Wireless-related Verizon questionsMonday through Friday, 8 a.m. to 5 p.m. local time
Verizon Fios Customer Retention Department844.837.2262Canceling service24 hours a day

Other Ways to Connect to Verizon Fios Customer Service

There are other ways to contact Verizon support besides making a call. If you want to contact Verizon using a different method, you can use any of the following options. Note that all but in-store contact should be available 24 hours a day, but responses may not be as prompt, especially on social media.

Order New Verizon Fios Service

Ordering new Verizon Fios service is simple. You can either order service online or call Verizon directly to set up a new account. During the ordering process, you’ll select an internet package and schedule a time for a technician to come set up your service, so have a calendar handy.

Keep in mind that Verizon Fios is not yet available everywhere, so it’s important to find out whether or not your area is covered first. At this time, Verizon Fios is largely an East Coast internet provider, but if you live outside the coverage area, keep checking the service availability in case Verizon Fios comes available near you.

Verizon Troubleshooting and Helpful Guides

·   How to pay your bill

·   How to fix connection issues

·   How to troubleshoot picture quality issues

·   How to improve internet speed

·   How to change your WiFi password

Verizon-Fios Frequently Asked Questions

How do I install Verizon Fios?

You can choose between a self-installation kit or having a professional come to install Verizon Fios for you.

How do I set up Auto Pay?

You can set up automatic payment for your Verizon Fios bills by logging into your Verizon account and completing setup in the Billing tab.

How do I get support for Verizon Fios?

Call a Verizon Fios customer service number, use the online chat, download the My Fios app or visit the support center for troubleshooting guides.

How do I see my available TV channels?

Use the Verizon channel lineup guide.

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