Verizon Fios Customer Service Guide
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Topics Covered on This PageVerizon Fios Customer Service Phone Numbers Order New Verizon Fios Service Verizon Fios Troubleshooting & Helpful Guides Frequently Asked Questions
Verizon Fios is Verizon’s high-speed and high-quality internet service powered by fiber optics. If you’re looking to upgrade your current internet service, sign up for new service or contact Verizon Fios customer service, this guide will connect you with all the right Verizon Fios departments.
Verizon Customer Service Phone Numbers
Verizon’s phone number is the same for every purpose of calling customer service, as long as you have a personal or residential account. Call the main customer service line to be connected to the various departments from there. The Verizon phone number will provide an automated system to help you troubleshoot problems with current Verizon Fios service, connect you to Verizon Bill Pay, start new service or speak with a customer service agent for further questions.
Because there is just one general line for all customer service needs, the wait times can get long, but customer service agents are widely available by telephone. Also note that the phone number for customer retention will route you to a general Verizon customer service message, but then connect you to the correct department to cancel service.
|Department||Phone Number||Support Offered||Availability|
|Verizon Fios Customer Service in English||800.837.4966||General questions regarding Verizon Fios internet service||24 hours a day|
|Verizon Fios Customer Service in Spanish||800.827.4966, then press 9 in the automated phone message intro||General questions regarding Verizon Fios internet service, using Spanish language||24 hours a day|
|Verizon Business Customer Service||855.983.1425||General questions for business accounts||Monday through Friday, 8 a.m. to 6 p.m. ET|
|Verizon Wireless Customer Service||800.922.0204||Wireless-related Verizon questions||Monday through Friday, 8 a.m. to 5 p.m. local time|
|Verizon Fios Customer Retention Department||844.837.2262||Canceling service||24 hours a day|
Other Ways to Connect to Verizon Fios Customer Service
There are other ways to contact Verizon support besides making a call. If you want to contact Verizon using a different method, you can use any of the following options. Note that all but in-store contact should be available 24 hours a day, but responses may not be as prompt, especially on social media.
Order New Verizon Fios Service
Ordering new Verizon Fios service is simple. You can either order service online or call Verizon directly to set up a new account. During the ordering process, you’ll select an internet package and schedule a time for a technician to come set up your service, so have a calendar handy.
Keep in mind that Verizon Fios is not yet available everywhere, so it’s important to find out whether or not your area is covered first. At this time, Verizon Fios is largely an East Coast internet provider, but if you live outside the coverage area, keep checking the service availability in case Verizon Fios comes available near you.
Verizon Troubleshooting and Helpful Guides
Verizon-Fios Frequently Asked Questions
You can choose between a self-installation kit or having a professional come to install Verizon Fios for you.
You can set up automatic payment for your Verizon Fios bills by logging into your Verizon account and completing setup in the Billing tab.
Call a Verizon Fios customer service number, use the online chat, download the My Fios app or visit the support center for troubleshooting guides.
How do I see my available TV channels?
Use the Verizon channel lineup guide.