Verizon (FiOS and DSL) Customer Service

April 05, 2020

In an industry that is notorious for poor customer service, Verizon Fios is well-respected as one of the best. The provider gets regular accolades from rating agencies like J.D. Power, which assesses overall customer satisfaction. If you need to contact Verizon Fios customer service for any reason, you can rest assured that you’ll be well taken care of. We’ll show you the best way to get in touch and which Verizon Fios customer service number to use for your problem.

Verizon Fios Internet phone numbers

Many Verizon Fios customers find that the best way to contact customer support is by phone. Here are the different phone numbers you might need to have on hand, depending on the issue. Note that Verizon Fios customer service hours vary by which number you’re calling.

Main Customer Service Line

·   (800) 837-4966

·   24 hours a day, seven days a week

·   This is the only phone number offered by Verizon to receive customer service. You can use this number to ask questions and get support.

Other Verizon Fios Internet phone numbers

Verizon Business Customer Service

·   (855) 983-1425

·   Mon-Fri 8 a.m. -6 p.m. Eastern time

·   Business customers can call this number to sign up for Verizon Fios service or get general help.

Verizon Business Technical Support

·   (877) 428-9481

·   24 hours a day, seven days a week

·   Tech support for business customers is available at this number.

Verizon Wireless Customer Service

·   (800) 922-0204

·   Mon-Fri 8 a.m.-5 p.m. local time

·   Use this number to contact Verizon if you are a wireless customer.

Verizon Fios Internet customer service reputation

Overall, Verizon has a good reputation with the Better Business Bureau. The BBB gives the provider an A+ rating, and Verizon has impressively remained accredited with the agency since 1929. Verizon gets a one and a half star customer review score out of a possible five stars, but this can be taken with a grain of salt as these ratings are notoriously low on the BBB website.

Other ways to contact Verizon Fios customer service

Verizon Fios troubleshooting and quick help guides

Oftentimes, you can avoid having to call Verizon customer service by troubleshooting issues yourself. Here are a few common problems with solutions that are easier than you might think.

How to reset Verizon Fios passwords

·   Visit the Verizon Forgot My Password page

·   Enter the information you remember, such as your user ID, email, or phone number

·   Receive a password reset link

·   Follow instructions to reset your password

Troubleshooting Verizon Fios internet problems

·   Visit the Verizon support page

·   Search for your problem

·   Follow the instructions

Manage Verizon Fios data usage

·   Sign into your My Verizon account

·   View account details and check current data usage

How to pay your Verizon Fios bill

·   Sign into your My Verizon account

·   Choose the Billing tab

·   Follow instructions to pay your bill

Connecting to Verizon Fios hotspots

·   Use the online locator to find the nearest Verizon Fios hotspot

·   Once at the hotspot, enter your account information to log in

Verizon Fios troubleshooting and helpful guides

·   How to pay your bill

·   How to fix connection issues

·   How to troubleshoot picture quality issues

·   How to improve internet speed

·   How to change your WiFi password

The bottom line

The Verizon Fios customer service number is just one of many ways to get in touch with Verizon. You may easily be able to solve your problem by using the provider’s support guide, or by using live chat to quickly contact a representative. No matter how you choose to contact Verizon, you should have a solution before you know it.


How do I install Verizon Fios?

You can choose between a self-installation kit or having a professional come to install Verizon Fios for you.

How do I set up Auto Pay?

You can set up automatic payment for your Verizon Fios bills by logging into your Verizon account and completing setup in the Billing tab.

How do I get support for Verizon Fios?

Call a Verizon Fios customer service number, use the online chat, download the My Fios app, or visit the support center for troubleshooting guides.

How do I see my available TV channels?

Use the Verizon channel lineup guide.