Suddenlink Internet

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Sean Jackson
July 30, 2020

Suddenlink At-A-Glance

Suddenlink is a television and internet service provider founded in 2003. In 2015, telecommunications company Altice bought a 70% stake in the company. Since then, Suddenlink is able to offer cell phone services from Altice as part of its package offerings.

Currently, Suddenlink is available in 20 states including Ohio, California, West Virginia Texas, Idaho and more.

If you’re in their coverage area, you can take advantage of their cable internet services. Along with wired connections, they also offer WiFi service with Intelligent Coverage for an additional $10/mo. 

With these things in mind, here is a closer look at Suddenlink’s internet packages, speeds, and prices. 

To see if Suddenlink internet is right for you, here’s a look at what their internet service entails:

PACKAGESPEED (Mbps)DATA CAPBEST FORAVAILABILITY
Internet 300Up to 300350GB• Browsing
• Light streaming
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Internet 400 UnlimitedUp to 400Unlimited• Social networking
• Streaming videos
• Uploading videos
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Internet 1 Gig UnlimitedUp to 940Unlimited• Online gaming
• Watching HD videos
• Home automation integrations
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Suddenlink Internet Packages

Suddenlink’s internet-only packages offer a variety of download speeds for all types of internet users, from casual web surfers to hardcore gamers.

  • Internet 300

  • Suddenlink’s Internet 300 package has a 350 GB data cap, but features download speeds up to 300 Mbps. 300 Mbps provides enough bandwidth for small families to enjoy online learning and streaming music and videos.

  • Internet 400 Unlimited Data

  • The Internet 400 plan features unlimited data, with download speeds up to 400 Mbps. It’s the perfect plan for social networking and streaming and uploading videos.

  • Internet 1 Gig Unlimited Data

  • Enjoy unlimited data with Suddenlink’s 1 Gig plan. With download speeds up to 940 Mbps, this plan is a great option for folks who enjoy online gaming and watching HD videos, as well as households that use smart home devices such as garage doors, locks, security systems and thermostats.

Suddenlink Bundle Packages

Along with internet service, Suddenlink offers TV and cellular service as well. By bundling each of these services, you can save money. Here’s a look at what each package provides you:

BundlesSpeedChannels
100 Mbps Internet + TV100 Mbps200+ channels offered
100 Mbps internet + TV + Phone100 Mbps200+ channels offered

Along with these packages, Suddenlink also gives you the option to increase your internet speeds and channel offerings, if they are available in your area. 

Suddenlink Internet Fees

When you sign up for services, these are some of the fees you might incur:

  • If you want WiFi service, you can add this for $10/mo.
  • Suddenlink charges $10/mo. for their modem rentals. 
  • Depending on the service you request, you’ll incur installation fees. The standard installation fee is $99 whereas if you have only WiFi installed, it’s $40. 
  • Suddenlink also charges an activation fee of $40 when you open your account. 
  • If you request to make a payment over the phone, they’ll charge you a processing fee of $10. You can make a payment online through your account to avoid this fee. 
  • They also charge a paper statement fee of $1 per statement. You can bypass this fee by receiving electronic statements. 

Suddenlink Internet Deals

Suddenlink has several deals that make them a smart choice to consider. 

  • Affordability: You can sign up for the Suddenlink 100 package for $35.99/mo. for the first year. And with no contracts, you can cancel at any time.
  • Price for life: They’re also one of the few providers to offer a price for life. To qualify for this, you’ll want to upgrade to their 1 Gig plan. 
  • Contract buyouts: Suddenlink can help you recoup early termination fees. When you switch, they’ll provide you with up to a $500 contract buyout.
  • Money back guarantee: Suddenlink allows you to sample each of their plans for 30 days. If you don’t like their services, you can cancel and receive your money back. 
  • Free email addresses: When you sign up for service, it includes 10 free email addresses with each receiving up to 54 MB of storage. 

Suddenlink Data Caps

Data caps are where you exceed your allotted data usage for the month. Some providers offer unlimited data usage while others, like Suddenlink, impose data caps based on your plan. The Suddenlink 100 plan features a data cap of 250 GB. However, they won’t charge you if you exceed the usage, they’ll just slow down your internet connection.

Meanwhile, with Suddenlink’s other internet packages, they don’t have a data cap. Therefore, for households with many connected devices, it’s ideal to choose a higher package that way you do not have a data cap. 

Suddenlink Availability

As noted above, Suddenlink is currently available in 20 states. However, they only have internet service in the following states:

Suddenlink Customer Service Satisfaction

57

When searching for internet service providers, customer service is of vital consideration. After all, you might need them for tech support or service outages, and if they have a history of slow or unresponsive service, this could create future headaches.

 

With this in mind, the American Customer Satisfaction Index ranked internet service providers on in-home WiFi service using a list of criteria such as speed reliability, outages, customer service friendliness, and other factors. Suddenlink didn’t score well, earning a 57.

 

Given they used customers’ insights into creating this report, it shows Suddenlink’s customers are not as satisfied with their service as customers of other providers.

Pros and cons of Suddenlink internet

Pros

  • No contracts
  • No data caps on select plans
  • Money-back guarantee

Cons

  • Limited service availability
  • Poor customer satisfaction
  • Expensive equipment rentals

We supplied the data; now, the decision is yours.

Get started with Suddenlink by seeing which plans are available in your area.

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