Spectrum Internet Services
DecisionData.org presents information collected independently from official provider websites. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. The offers that appear on this site are from companies from which DecisionData.org receives compensation.
Spectrum was created in 2014 by Charter Communications. It's a relatively new company, but its parent has been around since 1993. Spectrum's high-speed internet, TV and voice services are available in 41 states across the U.S., with strong coverage on both coasts and in the Midwest region.
Spectrum is also available in some parts of Canada, Guam, Puerto Rico and the Virgin Islands. With such massive coverage, Spectrum has 28 million broadband customers as of April 2020. The coverage doesn't extend to all areas, even in the states where it's available.
What sets Spectrum apart from a lot of its competitors is that it doesn't have data caps on its internet plans and it doesn't require contracts. You can choose from any one of three plans, which are divided according to speed, the lowest plan providing speeds of up to 200 Mbps.
For the best deals, though, you can bundle Spectrum's internet connection with cable TV and/or voice services. The costs and deals vary based on your area, though, so be sure to check the specifics for your region before purchasing.
Spectrum Internet Plans
Spectrum offers three high-speed internet plans with speeds ranging from 60 to 940 Mbps. The plans are categorized based on speed. The advantage of Spectrum internet is that there is no data cap on any of the plans, meaning that you can use as much internet data as you want. Each of these plans come with a free modem and with no contract attached. The table below describes the plans in detail:
|Package||Speed (Mbps)||Data Caps||Best For||Price||Availability|
|Spectrum Internet||Up to 200||None||• Web surfing|
• Streaming video
|Spectrum Internet Ultra||Up to 400||None||• Streaming video|
• Occasional online gaming
|Spectrum Internet Gig||Up to 940||None||• Gaming|
• Video conferences
• HD movies
Spectrum Internet Deals
The best deals from Spectrum all require you to bundle your internet with TV and phone coverage. Spectrum very much wants all of your telecommunications business, so your best bet for saving money is in bundling your services.
You can choose between Double Play plans, which start at $89.98 and combine internet and TV services, Triple Play plans, which start at $99.97 and provide internet, TV and phone services and the Internet + Voice plan, which starts at $55. Keep in mind that the deal prices vary based on your location, so be sure to check which deals are available in your area.
Spectrum Data Caps
Spectrum has no data caps on any of its internet plans, which is a definite plus for its customers since most ISPs do have them. If you are a light-to-medium internet user who doesn’t do a lot of gaming or HD or 4K streaming, you’ll likely stay well below the data cap. But for heavy internet users, this is a real point of distinction for Spectrum.
Pros and cons of Spectrum internet
- Reasonable prices
- Spectrum speed, with download speeds of 200 Mbps or higher, which is enough for most users
- No data cap, meaning you won’t be incurring additional charges if you go over a certain data amount
- Widespread coverage: no matter where you live in the U.S., you probably have access to Spectrum’s network
- Up to $500 to help buy you out of your existing contract
- Free modem with service
- No contract, so you’re not locked in for a year or more
- Some packages, such as the Triple Play package, feature free installation
- Customer service is below standard for the industry
- Not available in nine states
- Does not offer fiber-optic connection for residential use, thus limiting speed for those who are heavy internet users
- Lack of contract means that your prices can be raised any time
- Your prices for internet alone may be more than the cost of a package that includes phone and TV service
Spectrum Customer Service
You can contact Spectrum by calling its customer service number: 833.267.6094 or you can chat with its virtual agent Ask Spectrum on the Spectrum Internet website. The virtual agent will either answer your questions or connect you with a customer service agent.
Spectrum Internet Frequently Asked Questions
Spectrum internet plans start from $49.99/mo. for speeds of up to 200 Mbps. It offers two additional plans with higher speeds. The provider also offers various deals when you bundle the internet with Spectrum's TV and phone services. Keep in mind, though, that the fees for Spectrum internet services and the deals vary based on your location, so its internet and other services may be available at different costs in different areas.
Yes. You can choose from any of Spectrum's three internet-only plans, as long as they are available in your area. However, you will get a better deal by bundling your internet with TV and/or phone services through Spectrum.
Spectrum internet speeds vary from 60 Mbps to 940 Mbps, depending on the plan. Its lowest internet plan, Spectrum Internet, offers speeds of up to 200 Mbps and its highest plan, Spectrum Internet Gig, provides speeds of up to 940 Mbps.
Yes. You can easily check your internet speed using the Spectrum Speed Test tool. It is possible to test your internet speed using this tool even if you don't currently have Spectrum internet.
Spectrum internet is available in 41 states in the U.S. as well as in some parts of Canada, Puerto Rico, Guam and the Virgin Islands. But it's not available everywhere, even within those states and territories. You can check if it's available in your area by using our ZIP code tool.
One of the biggest advantages of Spectrum internet is that it does not impose data caps on any of its plans.