Spectrum Customer Service

Hedy Phillips
July 24, 2020

Topics Covered on This Page

Spectrum Customer Service Phone Numbers Order New Spectrum Service Spectrum Troubleshooting & Helpful Guides Frequently Asked Questions

Spectrum Customer Service Numbers

Spectrum is an internet service provider that is most popular on the West Coast, the Great Lakes area, Appalachia and parts of the Gulf Coast. Services include internet, TV, mobile and home security. No matter what you use Spectrum for, it is likely that you will need to contact the company at some point.

Spectrum customer service can be reached by several different telephone numbers at all hours of the day. Once you’ve dialed, you’ll be given a menu to choose from to direct you to the correct department.

DepartmentPhone NumberSupport Offered
Sales Department855.243.8892New customer offers or adding to your account
Spectrum Customer Service833.267.6094 or
General customer service questions about your account, including billing for existing customers
Spectrum Technical Support833.780.1880Service issues with TV, internet and phone
Spectrum Mobile Customer Service833.224.6603Account, billing, and service questions related to mobile accounts
Time Warner, Bright House Customer Service855.707.7328Any Time Warner Cable or Bright House questions or concerns

Ordering New Spectrum Service

Ordering new Spectrum service is easy, just click here to see if you are in a serviceable area and we'll guide through the process. To learn what it's like to be a customer of Spectrum, visit this guide.

Spectrum Customer Support Options

Chat Online

You can reach Spectrum through an online chat with a customer service agent. That chat service is available 24/7 and can answer most customer service questions you may have. If the online chat customer service agent cannot assist you, they will give you further options to contact customer service.

To chat with Spectrum online:

  1. Go to spectrum.net/contact-us.
  2. Scroll down to the box on the left side with the heading “Ask Spectrum” and click.
  3. A chat window will open and prompt you to enter your zip code to continue.

Social Media

Spectrum is available on a few different social media platforms. You can find the company on Facebook, LinkedIn and Twitter.

Visit a Store

Stopping into your local Spectrum store can also get you customer service assistance. Maybe you haven’t had luck with calling or chatting online and would prefer to speak with a person face to face. Whatever the case, the store is there to help you. 

  1. Go to spectrum.net/contact-us.
  2. Scroll down near the bottom where there are four boxes across the page. Find the one on the left with the heading “Find Spectrum Stores.”
  3. Enter your ZIP code or allow the site to use your location to find your local Spectrum store.

Other Online Support

Spectrum’s website has further resources if you’re trying to fix the problem yourself. You can navigate around the various help topics. Categories include:

  • Account and billing
  • TV
  • Internet
  • Mobile
  • Voice

Spectrum Bill Pay

It’s easy to pay your Spectrum bill online. By simply logging into your account, you can access Spectrum Bill Pay to make a one-time payment or sign up for Auto Pay to have your payments automatically withdrawn when they’re due each month. Other ways you can pay your Spectrum bill include:

  • Call by phone at 833.267.6094
  • Visit online and log into your account
  • My Spectrum app
  • In store
  • Money order by check or mail

Spectrum Outages

The contact page on Spectrum.net/contact-us also has direct links to weather outage information. These can be found: 

  • Toward the bottom of the page, there are four boxes. One is called Weather Outages.
  • At the very bottom of the page, there is a lightning bolt that says Get Weather Outage Info.

Spectrum Troubleshooting

Resetting Spectrum Router

If you’re having internet connectivity issues, one of the most common solutions is to reset your router. First, check what router you have and follow the correct set of instructions. If you still need help, check out Spectrum’s help page on the topic.

If you have a one-piece modem/router combo (Gateway) or modem only:

  1. Unplug the power cord from the gateway or modem and remove any batteries.
  2. Wait 60 seconds, and then reinsert any batteries and reconnect the power cable.
  3. Wait at least two minutes to allow the modem to power up. The modem’s lights should gradually turn on to confirm the device has power and is connected to the internet.
  4. Check your internet connection to make sure it’s working.

If you have modem with separate WiFi router:

  1. Unplug the power cord from the back of the modem and remove any batteries.
  2. Unplug the power cord from the WiFi router.
  3. Wait 60 seconds, and then reinsert any batteries and reconnect power to the modem.
  4. Wait at least two minutes to allow the modem to power up. The modem’s lights should gradually turn on to confirm the device has power and is connected to the internet.
  5. Reconnect the power to your WiFi router. Allow at least two minutes for your router to finish powering on.
  6. Check your internet connection to make sure it’s working.

Connecting to Spectrum WiFi Hotspots

As a Spectrum customer, you have unlimited WiFi access to hotspots on SpectrumWiFi, SpectrumWiFi Plus, CableWiFi, and Boingo. The most secure of these is SpectrumWiFi Plus, which requires you to download this security certificate onto your device. 

Once you’ve found available Spectrum WiFi, do the following:

  1. Enable WiFi on your mobile device.
  2. Select SpectrumWiFi, SpectrumWiFi Plus, CableWiFi or Boingo from the list of available networks.
  3. Enter your Spectrum username and password.
  4. Review the Terms & Conditions and then select Sign In to accept.
  5. Enter a nickname for your device to sign in automatically in the future.
  6. Select Continue to connect to the Spectrum WiFi network.

Find out where the Spectrum WiFi hotspots are here and get more information on using them here.

Spectrum Customer Service Frequently Asked Questions

What features are available for vision or hearing impaired customers?

Closed captioning, on-screen guide narration and descriptive video services that provide scene descriptions and more.

How do I chancel my service?

To cancel your Internet service, call 866.200.7644 and follow the instructions provided by the representative.

Is Spectrum the same as Charter?

Yes. Spectrum was formed as a result of a merger between Charter Communications, Time Warner Cable and Bright House Networks.

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