Spectrum Services

Check Availability
DecisionData Team
August 20, 2020

Spectrum Internet At-A-Glance

Although Spectrum Internet is a fairly new company, that doesn’t mean it lacks experience: it was created in 2014 by Charter Communications, following which the company purchased and merged with Time Warner Cable and Bright House Networks — all three are now under the Spectrum name. 

Spectrum Internet has a nationwide presence with customers in 42 states. It provides cable internet service to residential customers; a subsidiary, Spectrum Enterprise, offers a fiber-optic connection for businesses.

Spectrum's internet plans are competitively priced, and in addition, customers wishing to bundle their telecommunications needs will find plans that also include phone and TV services.  

Spectrum Internet Packages

Spectrum Internet offers three internet-only plans — although not all plans may be available in your location. Check your ZIP code to see your choices.

The Spectrum Internet basic plan offers 200 Mbps, Spectrum Internet Ultra offers up to 400 Mbps and Spectrum Gigabit provides 940 Mbps. Even the basic plan is enough for casual internet users with multiple members in their households. If you’re looking for highly reliable speeds for extensive use and gaming, the Spectrum Gigabit plan rivals fiber optic speeds to give you a heightened internet experience.

Additional features for Spectrum internet packages include:

  • No contracts
  • No data caps
  • Plans starting at $49.99
  • Unlimited access to WiFi hotspots
  • Modem and router included at no additional charge

Starting at $49.99 /mo for 12 months

Plans Include

  • Download speeds up to 940 Mbps

Spectrum TV

Along with internet, Spectrum offers highly-rated cable TV packages. You can choose from plans starting at $44.99. At the cheapest level, Spectrum offers its TV Select plan that includes 125 channels. The TV Silver offers an upgraded plan with 175 channels, including premium options like HBO and Showtime. The biggest TV package is TV Gold, which offers 200+ channels and even more premium channels like STARZ and TMC. 

If you’re an avid cable TV watcher, DVR is a must. Spectrum offers Cloud DVR (cDVR) and Cloud DVR Plus packages so you can record programs and watch them across your devices when you have the time. Cloud DVR is an added $4.99 on top of your TV package, while Cloud DVR Plus is an additional $9.99. The basic cDVR package lets you record up to 50 programs and store them for up to 90 days, while cDVR Plus offers space for 100 programs and storage for up to a year.

Spectrum Bundle Packages

Spectrum offers far more than just internet to its customers. The company also provides cable TV, home phone and mobile service for both business and residential needs. 

Customers can choose from a variety of packages that meet their needs, including Double Play and Triple Play options. Double Play packages bundle together TV and internet, while Triple Play includes TV, internet and phone.

Double Play

Starting at $89.98 /mo for 12 months

Plans Include

  • Combination of two services, such as internet + TV or internet + home phone
  • Options of select, silver and gold bundles varying in channel count and calling capabilities

Triple Play

Starting at $99.97 /mo for 12 months

Plans Include

  • Includes cable TV, internet and home phone services
  • Options of select, silver and gold bundles varying in channel count

Spectrum Availability

Spectrum internet and package deals are available in 42 states, with coverage especially strong on both coasts and in the Midwest. If you are outside the U.S., Spectrum is also available in parts of Canada, Puerto Rico, Guam and the Virgin Islands.

Spectrum Customer Satisfaction Ratings

59

The American Customer Satisfaction Index (ACSI) is a nonprofit organization that annually surveys more than 300,000 customers to create its rankings. In 2019, it gave Spectrum a score of 59, below the average of 62 for the industry and well below the leading company, Verizon Fios, which scored 70. Spectrum’s marks have decreased slightly over the past seven years, from a high of 65.

 

J.D. Power, in its U.S. Internet Service Provider Satisfaction Study, gave Spectrum a two out of five power circle ranking for overall satisfaction, as well as performance and reliability, cost, billing, communication, and customer service.

 

These rankings, along with online customer reviews of Spectrum, indicate that the company’s customer service is less than stellar. Your own experience, of course, will vary depending on your situation and the customer rep with whom you’re working.

 

Contact Spectrum Customer Support

We supplied the data; now, the decision is yours.

Get started with Spectrum by seeing which plans are available in your area.

Check Availability