Shentel

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April 13, 2020

Shentel has been in business since 1902 starting as a small phone company in Virginia. Shentel now provides DSL and fiber broadband services, digital TV and phone services in Virginia, Maryland and West Virginia. Shentel aims to provide high-quality and reliable service to those in rural and underserved markets.

Shentel at-a-glance

Internet PackageSpeedsContractData CapsStarting PriceCheck Availability
Powerhouse 50 Mbps InternetUp to 50 Mbps download and 10 Mbps upload
None required
500 GBStarting at $40/mo.for the first two months, then $65/mo. thereafterCheck Availability
PowerHouse 150 Mbps InternetUp to 150 Mbps download and 10 Mbps upload
None required
1 TBStarting at $55/mo.for the first two months, then $80/mo. thereafterCheck Availability
PowerHouse 300 Mbps InternetUp to 300 Mbps download and 10 Mbps upload
None required
1.5 TBStarting at $85/mo.for the first two months, then $110/mo. thereafterCheck Availability
PowerHouse 1 Gbps InternetUp to 1 Gbps download and 10 Mbps upload
None required
3 TBStarting at $85/mo.for the first two months, then $110/mo. thereafterCheck Availability

*Prices as of April 13, 2020. Promotional pricing is subject to change.

Shentel internet packages 

Shentel offers internet packages for every type of consumer with varying speeds and data caps for each price point.

  • PowerHouse 50 Mbps Internet

  • This Shentel internet plan offers 50 Mbps speeds for those who only have only a few devices or a smaller household.  This package also comes with security for one computer and one mobile device, antivirus, parental controls, and more.  It has a data cap of 500 MB which, if exceeded, will result in charges of $10 per 50 GB of usage above the cap. Customers can purchase an unlimited data option with any package for an additional $30 per month.

  • PowerHouse 150 Mbps Internet

  • With 150 Mbps download speeds and a 1 TB data cap, households can stream media from upwards of six devices simultaneously without latency (interruption in service). This plan includes the same network security features shown above and the option to include unlimited data for an additional $30 per month.

  • PowerHouse 300 Mbps Internet

  • At 300 Mbps download speeds, this plan is great for larger households or higher-bandwidth users to stream HD media or play online games. The data cap for this plan is 1.5 TB with the option to add on unlimited data.

  • PowerHouse 1 Gbps Internet

  • At speeds of 1 Gigabyte per second (1,000 Mbps), this plan is for those who have 12+ devices capable of HD media and heavy bandwidth usage. It can support multiple online gamers and HD streamers who may use services simultaneously. It comes with a 10 Mbps upload speed, good for those who live stream media or upload to platforms like YouTube.  The same internet security tools are included and the unlimited data option is available with this plan as well.

Shentel bundle packages

Shentel internet deals include bundled packages providing internet, home phone and television to their customers. Here are the three most popular bundled service packages with Shentel speed information, major channels available and local calling limits.

PowerHouse Triple Play Bundle 150 Mbps

Starting at $175/mo

Prices may vary by location

Plan Includes

  • Up to 150 Mbps download speed and 10 Mbps upload speed
  • 1 TB internet data cap
  • A wide selection of channels, access to Pay-Per-View channels and digital music channels
  • Unlimited local calling

Call to order 1-877-387-6961

or

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PowerHouse Triple Play 300 MBPS

Starting at $21/mo

Prices may vary by location

Plan Includes

  • Up to 300 Mbps download speed and 10 Mbps upload speed
  • 1.5 TB internet data cap
  • A wider selection of channels including ESPN, Disney, Lifetime and more.
  • Access to Pay-Per-View channels and digital music channels
  • Unlimited local calling

Call to order 1-877-387-6961

or

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PowerTriple Play 1Gbps

Starting at $226/mo

Prices may vary by location

Plan Includes

  • Their fastest high-speed internet: Up to 1 Gbps download speed and 10 Mbps upload speed
  • 3 TB internet data cap
  • Local broadcast channels, news, weather and sports
  • Major networks: FOX, NBC, ABC and CBS
  • Unlimited local calling

Call to order 1-877-387-6961

or

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Shentel internet fees

Shentel fees include installation (normally $99.95 but sometimes offered at half price or free) and equipment rental fees for modems, phones and cable boxes. 

Data caps apply on all internet packages which, if exceeded, will result in a charge of $10 per 50 GB of usage above the cap. Customers have the option to purchase unlimited data with any internet package for an additional $30 per month.

Returned or cancelled payments by check are subject to a $30 charge. Taxes and installation fees are not included in any Shentel price listed on their website.

Shentel internet deals

As of April 2020, Shentel is offering $25 off the first two months of any internet plan or $75 off of their Triple Play bundles for a limited time.  Shentel’s internet deal is also offering their Wall to Wall WiFi service for free with certain packages which provides a powerful modem with signal extenders. Wall to Wall WiFi usually costs $12.95/month. 

Promotions are subject to change.

Shentel availability

Shentel’s availability focuses on rural markets where infrastructure for other networks isn’t available. Shentel offers service in:

Shentel customer satisfaction ratings

97

Shentel is not accredited by the Better Business Bureau (BBB) but has an A+ rating for customer interaction. Customer reviews, however, rate Shentel a one out of five stars with negative reviews mostly focusing on outages, inability to reach customer support, not getting advertised internet speeds and dropped calls.

As of April 2020, Shentel is not rated by the American Customer Satisfaction Index (ACSI).

Pros and cons of Shentel internet

Pros

  • Wide variety of internet download speeds
  • Bundled TV, phone and internet packages
  • Internet security options included in most packages
  • An option for unlimited data
  • Lower priced packages not listed online are available by calling Shentel directly

Cons

  • Only available in certain markets of Virginia, Maryland and West Virginia
  • Higher than average prices
  • Low customer satisfaction ratings on the Better Business Bureau website

We supplied the data; now, the decision is yours.

Get started with by seeing which plans are available in your area.

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