Optimum Internet

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April 05, 2020

Optimum Internet is one of the many brands by Altice USA. Only available to customers in the New York tri-state area, Optimum provides in-home high-speed internet, digital TV and phone, plus Optimum WiFi network. In partnership with other Altice USA brands, Optimum also offers technical support and smart home products.   

Optimum internet at-a-glance

Optimum is only available in New York, New Jersey, Pennsylvania and Connecticut. If you live outside of these areas, you won’t have access. It does have reasonably high speeds and prices for its internet and TV services. In fact, Optimum’s prices are, on average, $15 dollars cheaper than many of the larger cable internet providers. But, with a slew of extra fees tacked on, your monthly charges will likely be much more than the advertised price. 

Type of InternetSPEEDCONTRACTDATA CAPSTARTING PRICEAVAILABILITY
Cable, FiberUp to 1 GigYes – 1 yearNone$24.95Check Availability

Optimum internet packages

Optimum provides high-speed internet to residents in its coverage area. Be advised that packages and speeds vary greatly depending on where you live. 

  • Optimum 200

  • Up to 200 Mbps high-speed internet
    Good for multiplayer gaming and multi-device streaming
    No phone connection required.

  • Optimum 300

  • Up to 300 Mbps high-speed internet
    Best for multiple streaming and heavier-than-average use
    Fast downloads of large media files
    Stream video and music on multiple devices at one time.

  • Optimum 400

  • Up to 400 Mbps high-speed internet
    Steam 4K UHD on multiple devices
    Connect all smart-home devices at one time
    Fast download times for gaming, multi-person streaming and larger media files.

  • Optimum 1 Gig

  • Up to one full Gig of high-speed internet
    Best WiFi speeds available from Optimum
    Best choice for multi-connected smart homes
    Fastest download times for streaming and gaming and larger media files.

Optimum Internet

Starting at $24.95 /mo for 12 months

Plans Include

  • Internet speeds up to 1 Gig
  • No data caps

Optimum bundle packages

Optimum offers one bundle–Altice One–for internet (200 Mbps) and TV (although it has other bundles for its other products). With Altice One, you get TV, internet, streaming apps, 4K and more. Just recently, Optimum made the bundle available on Apple TV. The bundle requires a two-year contract but comes in under $65.00 per month, plus other fees and charges. Also, as of March 18, 2020, when you sign-up for the bundle, you’ll get a $100 Amazon gift card. (restrictions apply and promotion is subject to change.)

Optimum internet fees

Optimum internet deals

Optimum Internet online deals and promotions vary depending on where you live. That means that someone in New York may get a better or different deal than someone who lives in New Jersey. To be eligible, you must be a new customer of Optimum who has not received any Optimum products within the past 30 days. These deals are promotional as of 03/17/2020 and are subject to change. 

Optimum data caps

Optimum advertises no data caps on its website. However, they do have an excessive use policy that addresses data consumption by subscribers. Common activities would likely include numerous or continuous bulk transfers of files, high capacity file transfers, peer-to-peer applications and newsgroups, all of which result in excessive data consumption. Optimum does not say what fees are charged for overages.

Optimum availability

Optimum is not available in every area of the U.S. In fact, Optimum only serves the New York tri-state area, which includes New York, New Jersey, Pennsylvania and Connecticut.

To find out if you can get service in your area, check your zip code.

WOW! Internet customer satisfaction ratings

63

Altice USA has been accredited by the Better Business Bureau since 2017 and gets an A+ rating. However, customer reviews are less favorable, with only one star out of more than 950 reviews. Most reviews complained about slower than advertised speeds and bad customer service. 

In 2019, the American Customer Satisfaction Index scored Optimum the highest of all the cable ISPs with a 63, above Cox, Xfinity, Mediacom and Spectrum. However, they don’t come close to AT&T Internet or Verizon Fios.

Pros and cons of Optimum internet

Pros

  • No data caps (except for excessive usage)
  • Good overall pricing – competitive with larger providers
  • Fast internet speeds
  • Four internet plans that meet most every need
  • One reasonably priced TV+Internet bundle, plus bundles with other products

Cons

  • Only available in the New York tri-state area
  • Must sign a one-year contract to get the advertised prices
  • Must sign a two-year contract to get Altice One bundled pricing
  • Cancel service before your contract is done and you will pay early termination fees
  • Renting a modem costs $10 a month
  • Without a promo, the regular installation cost is about $149.99
  • Offers only one bundle plan for TV and Internet

We supplied the data; now, the decision is yours.

Get started with Optimum by seeing which plans are available in your area.

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