Optimum Services

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July 15, 2020

Optimum Internet At-A-Glance

Optimum Internet is one of the many brands by Altice USA. If you live in New York, Connecticut, Pennsylvania or New Jersey, Optimum can provide you in-home high-speed internet, digital TV and phone services, plus the Optimum WiFi network. In partnership with other Altice USA brands, Optimum also offers technical support and smart home products.   

Optimum’s internet services feature plans that range from 20 Mbps up to 940 Mbps of download speed. Even the lower plans should be more than enough for multi-device HD streaming, gaming and more.

Optimum also offers multiple TV packages with premium channels such as HBO Max, Showtime and STARZ. 4K ultra HD for select shows gives you a brilliant image experience, and built-in apps show up right on your screen.

Optimum Voice is a Voice over IP (VoIP) phone service that is part of Optimum Online’s packaged deals. Although not the most inexpensive option available, Optimum Voice is known for excellent clear sound and solid connections.

Altice Amplify features high-fidelity sound by Devialet, Amazon’s Alexa IA built in, hands-free voice control and premier audio streaming. It works in connection with your Optimum-linked devices to provide high-quality sound reproduction.

Optimum Internet Plans

Optimum’s internet deals start at $29.99/mo. for 20 Mbps download speed. Fiber packages are available for $69.99 which feature Optimum’s fiber network 1G internet. Plans include the News 12 app, which offers hyper-local 24-hour live news in most of the service area. There’s no data cap and no contract.

PlanStarting PriceDownload Speed
Optimum 20$29.99/mo.20 Mbps
Optimum 200$44.99/mo.200 Mbps
Optimum 300$39.99/mo.300 Mbps
Optimum 400$64.99/mo.400 Mbps
Optimum 1G$69.99/mo.940 Mbps

Optimum TV

TV plans start at $79.99/mo. and give you access to Altice One, billed as the company’s “entertainment experience.”

The Altice One device is a combination modem, router and streaming box that simplifies all your telecommunications needs. Level of service for TV include Core TV, with 220+ channels, including Disney, ESPN and MSNBC; Select TV, with 340+ channels, including Animal Planet and A&E; and Premier TV, with 420+ channels, which brings you STARZ, Showtime and HBO Max, among others.

PlanStarting PriceChannels
Core TV$79.99/mo.220+
Value TV$84.99/mo.255+
Select TV$94.99/mo.340+
Premier TV$129.99/mo.420+

Optimum Home Phone

Optimum offers home phone service using Voice over Internet Protocol (VoIP) technology that utilizes the Altice One device to allow you to make calls from your home landline. Optimum phone service is available through bundling with your internet and other Optimum services. 

Optimum Voice starts at $34.95/mo. with additional phone lines available for $14.95 each.

Optimum's Wireless Service

Optimum has whole-home Wifi which provides 40% better coverage, according to the company. This allows you to stream or game from any room in your home. The Whole Home WiFi package is only available, however, with an Altice One subscription. If you’d like to have a smart home, Optimum has Google Nest products for 25% off. The Altice Amplify device, with Alexa built-in, gives you hands-free control of Altice One along with high-fidelity sound. 

Optimum Bundle Packages

Bundling enables you to save money each month, since discounts apply when you include more than one service in your package. Optimum’s packages include the Altice One device, which provides a seamless and user-friendly experience across your computer, TV and phone.

Bundle #1

Optimum offers Internet with 300 Mbps download speeds plus unlimited home phone for $49.99/mo. for the first year. Adding in taxes, fees and other charges mean you’ll pay more, and your cost may increase after 12 months.

Bundle #2

The company’s highest-end package includes Optimum Premier TV plus 400 Mbps internet plus unlimited phone phone service for $124.99/mo. A nice perk of this package is that the price is guaranteed for life, so your costs won’t increase after the first year. This package currently comes with a $100 Amazon gift card.

Optimum Availability

Optimum serves the New York tri-state area, which includes New York, New Jersey, Pennsylvania and Connecticut.

 

To find out if you can get service in your area, check your ZIP code.

Optimum Customer Satisfaction Ratings

65

In 2020, the American Customer Satisfaction Index scored Optimum with a 65.

 

Altice USA has been accredited by the Better Business Bureau since 2017 and gets an A+ rating. However, customer reviews are less favorable, with only one star out of more than 950 reviews. Most reviews complained about slower than advertised speeds and bad customer service. 

Optimum's Frequently Asked Questions

What is Optimum Rewards?

Optimum Rewards is a loyalty program for subscribers with Optimum's triple product (TV with Optimum Economy, Optimum Value, Family Cable with Optimum TV or above plus phone and Internet) featuring members-only discounts, access and savings.

Does Optimum have Wifi hotspots?

Yes, Optimum has more than two-million hotspots.

What is Optimum's TV to GO?

Optimum’s TV to GO service gives Optimum TV customers the ability to watch TV anywhere there is an internet connection. TV to GO is integrated within the Optimum App for iPad, iPhone, iPod touch, Android and Kindle devices.

Contact Optimum Customer Support

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