Mediacom Internet

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April 08, 2020

Xtream, powered by Mediacom Communications was formed in 1995 with the goal of bringing high-speed internet, TV and phone services to customers in America’s smaller cities and towns. But, Mediacom is not available in many areas of the U.S. To be exact, it’s service area follows the Mississippi River from Minnesota to the tip of Florida, with the highest concentration of coverage in Iowa, Illinois, Missouri and upper Indiana. Internet speeds come with competitive pricing and high speeds, as well as pesky data caps and fees.

Mediacom at-a-glance

Mediacom is only available in a few select states and towns, so if you live in the East or West, you won’t have the opportunity to sign-up for service. It does have reasonably high speeds and prices for its internet and TV services and no contracts to fret over. But, with data caps and a slew of extra fees tacked on, your monthly charges will likely be much more than the advertised price on its website. 

Type of InternetSpeedContractData CapsStarting PriceAvailability
High-speed fiber internetUp to 1,000 MbpsNo contractYes, varies by plan$39.99Check Availability

Mediacom internet plans

Although packages and speeds vary greatly depending on where you live, Mediacom does provide competitively priced high-speed internet for most any use to residents in its coverage area. All plans offer In-Home WiFi and Total Defense Online Security Software.

  • Access Internet 60

  • Access Internet 60 gives customers up to 60 Mbps download speed (up to 5 Mbps upload speed), which is good for multiplayer gaming and multi-device (up to four) streaming. It is capped at 400 GIG usage allowance. 

  • Internet 200

  • The Internet 200 plan provides up to 200 Mbps download speed (up to 20 Mbps upload speed) and is best for multiple streaming and above-average use and large media file downloads. You can stream music and video on up to 12 devices at one time, but the plan comes with a usage allowance of 2,000 GB.

  • Internet 500

  • Internet 500 has up to 500 Mbps download speed (up to 30 Mbps upload speed) and is best for multiple streaming and above-average use with fast downloads of large media files. You can stream music and video on up to 20 devices at one time, but there is a usage allowance of 4,000 GB. 

  • Internet I GIG

  • Mediacom’s best plan has download speeds up to 1,000 Mbps (up to 50 Mbps upload speed). 

    This plan is the best choice for multi-connected users with fast download speeds for gaming or streaming, and larger media files on up to 20 devices at one time. The plan comes with 6,000 GIG of usage allowance.

Mediacom Internet fees


Mediacom charges a number of fees for the use of its services, which depend on your service area and internet package. These include: 

  • Mediacom charges a $99 installation fee, which is waived if you sign up online.
  • It charges a one-time activation fee of $10.
  • Modem fee of $11.50 per month. 

In addition to Mediacom’s monthly recurring charges and fees, you will be charged taxes, assessments and surcharges for all equipment and services. 

Mediacom Internet deals

Mediacom Internet online deals and promotions vary depending on where you live. Promotional pricing is also only available for customers who have not subscribed to any other Mediacom service in the last three months. It’s worth noting also that the price you pay today will increase significantly after one year. Any deals offered by Mediacom are promotional as of March 17, 2020, and are subject to change. Offers may also be terminated at any time and may not be available in all areas.

Mediacom data caps

Mediacom has data caps on its service and you will be charged for overages. In fact, you will pay an additional monthly usage fee of $10 for each additional whole or partial block of 50 GB of usage. In other words, if your plan’s monthly usage allowance is 150 GB and you use 151 GB, the additional monthly usage fee will be $10. 

Mediacom availability

Mediacom is not available in every area of the U.S. In fact, Mediacom only serves customers from Minnesota to the tip of Florida and, for the most part, follows the Mississippi River. The highest concentration of coverage is in Iowa, Illinois, Missouri and upper Indiana.

 

Mediacom customer satisfaction ratings

56

In 2019, the American Customer Satisfaction Index scored Mediacom fairly low with only a 56. That was far below Windstream, Cox, AT&T, Spectrum, Optimum and others. In fact, it was fourth from the bottom of all providers rated. 

 

Mediacom also seems to disappoint its customers. Mediacom only received one-star customer reviews on the Better Business Bureau site. The company is not accredited and has no BBB rating. Typical customer complaints involved lack of customer service, overcharges and changes to plans. There were 255 complaints closed in the last year. 

Pros and cons of Mediacom internet

Pros

  • Overall pricing is competitive – although pricing goes up after one year
  • Relatively fast internet speeds
  • Five internet plans to choose from, up to 1 GIG
  • In-Home WiFi and Total Defense Online Security software added to each internet plan

Cons

  • Only available in limited areas of the U.S.
  • Prices go up significantly after one year
  • A slew of added fees, including activation fee, modem rental fee and excess data usage fee
  • Mediacom has data caps
  • Poor customer satisfaction
  • No bundled packages that we could find

We supplied the data; now, the decision is yours.

Get started with Mediacom by seeing which plans are available in your area.

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