HughesNet Internet

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April 05, 2020

HughesNet is a satellite internet service provider operated by the telecommunications company Hughes Network Systems, which is an Echostar subsidiary. Although the company has been around in one form or another since the 1990s, HughesNet was officially launched under their current name in 2012, when Hughes Network Systems announced the new high capacity satellite internet service.

Satellite internet is not known as the cheapest or fastest internet option, but it is the only option for many internet users in rural areas. HughesNet service is available in all 50 states, and their coverage area is wider than traditional broadband services, especially in sparsely populated locations.

HughesNet at-a-glance

This satellite internet service provider offers easy-to-understand internet packages that provide reliable coverage in places where traditional internet service is spotty or non-existent.

PACKAGESPEED (Mbps)DATA CAPBEST FORPRICEAVAILABILITY
10 GB25 Mbps10 GB• Browsing
• Email
$49.99/mo.Check Availability
20 GB25 Mbps20 GB• Multiple casual users$59.99/mo.Check Availability
30 GB25 Mbps30 GB• Streaming$89.99/mo.Check Availability
50 GB25 Mbps50 GB• Some gaming
• Multiple users
$139.99/mo.Check Availability

HughesNet internet packages

Getting internet service from HughesNet will be more expensive than other kinds of internet services, like DSL or cable. As the largest satellite internet provider in the nation, HughesNet provides internet to rural communities where there simply isn’t another viable option, and their prices reflect this reality. The download speed is the same for all packages, so the main difference between each plan is the data cap. All packages require signing up for a 24-month contract.

  • 10 GB

  • This is the least expensive of the HughesNet internet packages. As the name suggests, the plan comes with a data cap of 10 GB. Due to the low data cap, this plan works best for casual internet browsers. Anyone who just needs to check their email and surf the occasional web page will be able to get by with the least expensive package.

  • 20 GB

  • The 20 GB plan will allow internet users a little more flexibility with what they want to do on the internet. If there are multiple casual internet users in the home, then this might be a happy medium for a plan that will allow casual internet use for a longer span of time each month. However, streaming over the internet will use the data up in this plan fairly fast.

  • 30 GB

  • For anyone interested in streaming video and audio, 30 GB will be enough data to give internet users access to a significant amount of online content each month. According to HughesNet, their 30 GB plan will allow 45 hours of DVD-quality video streaming or 15 hours of HD-quality video streaming.

  • 50 GB

  • If there are any rural gamers looking for satellite internet service, this plan will be the closest to providing the data to do so. However, satellite internet connections often experience latency, also known as “lag,” that could create problems. According to HughesNet, turn-based games like online Chess will work, but games that require real-time responses will not work. This plan is also appropriate if there is an entire family of internet users who want to access online content every month.

HughesNet bundle packages

HughesNet is focused on satellite internet service and does not offer other services like cable television. However, they are currently offering bundled packages through partner companies.

As of February 2020, HughesNet has partnered with DIRECTV and Dish to provide bundled packages of internet and television. There is limited information about these packages online, and we recommend calling a HughesNet agent to find out more about pricing and availability.

HughesNet internet fees

  • Equipment fees

  • The equipment needed for HughesNet internet service can be either bought or leased from the company. To get satellite internet service from HughesNet, a satellite antenna and modem are required. The antenna and modem can be purchased or leased for a monthly fee.

  • Installation & activation

  • HughesNet uses certified HughesNet professional technicians for their internet service installation. There is a fee for lease activation if the equipment is leased.

  • Data limits

  • There is no fine for going over the data limit on a plan, as HughesNet refers to them as “data guidelines.” However, if a plan reaches the data cap for the month, then HughesNet will throttle the internet connection, meaning that it will slow down. Data tokens are available for purchase if the internet user wants more data for the month.

  • Early Cancellation

  • There is an early cancellation fee with HughesNet if the contract is canceled before the 24 months are up. The early cancellation fee is $400, and $15 is subtracted from the fee for every month of continued service past the initial sign up.

HughesNet Internet Fees

HughesNet internet deals

HughesNet currently offers four different internet deals on their plans. These deals are available throughout the United States, but they differ by location. HughesNet is offering deals that reduce the cost of the service and the cost of the equipment rental for the first six months.

Check out the company’s “Get Started” page to see which deals are available in the desired location. Depending on the area, the deal could reduce the price of service by $10 or $20 for the first six months and the price of equipment rental by $5 for the first six months. Setup and installation fees are also waived in some cases. The four deals available are as follows:

HughesNet data caps

Aside from price, the main difference between the HughesNet internet packages is the data caps that come with them. The data caps on these plans are not absolute, and people will still be able to access the internet if they go over the limit, but the internet speed will be severely limited, or throttled.

To avoid internet throttling when the monthly data cap is reached, HughesNet offers data tokens for sale that will increase the data cap for the month. As of February 2020, there are four different data tokens available: 3 GB token ($9), 5 GB token ($15), 10 GB token ($30), 25 GB token ($75)

HughesNet availability

HughesNet is available in all 50 states throughout the U.S. Their coverage extends to rural areas where there is little or no other internet access available. 

HughesNet customer satisfaction ratings

Like most internet service providers, HughesNet has their fair share of customer complaints. American Customer Satisfaction Index did not give HughesNet an individual score, but HughesNet’s parent company is listed over at the Better Business Bureau (BBB), and the BBB page does host a range of reviews on HughesNet internet. 

Many of the issues surrounding the customer complaints with HughesNet internet service are due to the latency issues that occur with satellite internet. This lag time can make the internet difficult to use and should be taken into consideration when looking into a HughesNet internet package. 

Pros and cons of HughesNet internet

Pros

  • Available most places in the U.S.
  • Reliable connection for rural internet users
  • Transparent plans that are easy to understand

Cons

  • Slow connection speed
  • Latency (lag) issues
  • Costly setup
  • 24-month contract required

We supplied the data; now, the decision is yours.

Get started with HughesNet by seeing which plans are available in your area.

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