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HughesNet is a satellite internet service provider operated by the telecommunications company Hughes Network Systems, which is an Echostar subsidiary. Although the company has been around since the 1990s, HughesNet officially launched under their current name in 2012, when Hughes Network Systems announced the new high capacity satellite internet service.
Satellite internet is not known as the cheapest or fastest internet option, but it is the only option for many internet users in rural areas. HughesNet service is available in all 50 states and their coverage area is wider than traditional broadband services, especially in sparsely populated locations.
HughesNet Internet Plans
Getting internet service from HughesNet will be more expensive than other types of internet service like DSL or cable. As the largest satellite internet provider in the nation, HughesNet provides internet to rural communities where there simply isn’t another viable option, and their prices reflect this reality. The download speed of 25 Mbps is the same for all packages, so the main difference between each plan is the data cap. All packages require signing a 24-month contract.
Customers can choose from a range of 10, 20, 30 or 50 GB data caps. The more data you choose, the better experience you’ll have for multiple users streaming and downloading content.
HughesNet Bundle Packages
HughesNet is focused on satellite internet service and does not offer other services like cable television. However, they are currently offering bundled packages through partner companies.
As of February 2020, HughesNet partnered with DIRECTV and DISH to provide bundled packages of internet and television. There is limited information about these packages online and we recommend calling a HughesNet agent to find out more about pricing and availability.
HughesNet is available in all 50 states. Their coverage extends to rural areas where there is little or no other internet access available.
HughesNet Customer Satisfaction Ratings
Like most internet service providers, HughesNet has their fair share of customer complaints. American Customer Satisfaction Index did not give HughesNet an individual score, but HughesNet’s parent company is listed at the Better Business Bureau (BBB) and the BBB page does host a range of reviews on HughesNet internet.
Many of the issues surrounding the customer complaints with HughesNet internet service are due to the latency issues that occur with satellite internet. This lag time can make the internet difficult to use and should be taken into consideration when looking into a HughesNet internet package.
HughesNet Frequently Asked Questions
HughesNet does not offer an unlimited data plan, though each plan has no hard data limits. Once you hit your data cap for the month, you’ll experience reduced internet speeds of about 1-3 Mbps, but you’ll still be able to access the internet.
HughesNet’s largest data plan is 50 GB at about $140/mo.
In order to stream Netflix content, you’ll need a download speed of around 1.5-5 Mbps. All of HughesNet’s internet packages offer 25 Mbps, so you can comfortably watch Netflix, even if you have multiple users.