Frontier Internet

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April 08, 2020

If you live in a rural part of America, chances are your internet options are limited. True, you can usually find a satellite internet service provider (ISP), but satellite internet can be troublesome. It often comes with data caps, is quite expensive compared to other providers and can be unreliable during certain weather conditions.

Fortunately, filling that void for many Americans is Frontier. Frontier is available in 29 states, offers a variety of packages to its customers (be it broadband or fiber-optic) and doesn’t come with any data caps.

Founded in 1935, it was originally called Citizens Utilities Company and was based solely out of Minneapolis. Since that time, it has shifted and grown exponentially, reaching 29 states and becoming a Fortune 500 company.

Frontier at-a-glance

Frontier is available in many parts of the country where other ISPs aren’t. If you need to get connected and don’t want any of the pesky data caps that come with satellite internet, Frontier may be the ISP you’ve been looking for.

PACKAGESPEED (Mbps)DATA CAPBEST FORAVAILABILITY
Frontier InternetUp to 6NoneCasual use on 1-2 devicesCheck Availability
Frontier Preferred InternetUp to25NoneSmall families with active internet usersCheck Availability
Frontier Premium InternetUp to 115NoneGamers, remote workersCheck Availability

Frontier internet packages

Frontier offers three internet plans to most areas it services. Each plan differs in the amount of ‘Frontier speed’ customers can expect.

  • Frontier Internet

  • Frontier’s most basic internet plan. With this package, internet speeds can go up to 6 Mbps, which is technically fast enough to stream a movie in HD. This package is best for individuals or couples who only casually use the internet, as it can only support 1-2 devices at the same time.

  • Frontier Preferred Internet

  • A step up from Frontier Internet, Preferred Internet offers speeds up to 25 Mbps. With this plan, multiple people can easily use the internet at the same time for browsing, streaming or even gaming. Because it can handle five connected devices at the same time, this is a good plan for small families.

  • Frontier Premium Internet

  • Premium Internet customers can expect speeds up to 115 Mbps. For this reason, it’s the best plan for gamers or work-at-home professionals because it can easily support many high-usage devices connected to it. If your daily life involves connecting to the internet, the premium package may be best for your needs.

Frontier bundle packages

You can bundle your internet with both digital phone plans and cable TV. With four bundle packages to choose from, the difference between them depends on which Frontier Internet package you prefer.

Choice TV Select Double Play

Starting at $39.99/mo

Prices may vary by location

Plan Includes

  • Free self-install kit and shipping
  • Speeds up to 100 Mbps
  • Enough speed for up to 5 devices

Call to order 1-877-387-6961

or

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Choice TV Select Double Play + Performance Pro+

Starting at $54.99/mo

Prices may vary by location

Plan Includes

  • Free self-install kit and shipping
  • Speeds up to 200 Mbps
  • Enough speed for up to 8 devices at the same time

Call to order 1-877-387-6961

or

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Frontier internet fees

Frontier internet deals

Integrated Nest Learning Thermostat

When you sign up or upgrade to a Frontier High-Speed Internet plan, you can buy a Nest Learning Thermostat as well, oftentimes at a discount. It can save you up to 12% on your heating bills and up to 15% on your cooling bills.

Nest Learning Thermostat can help you save money and simplify your life. You can set it on an auto-schedule to keep your home at the temperature that you and your family prefer. If you leave home, it will limit your HVAC’s run time so you can save money. It operates through your home’s WiFi, and you can control it whether you’re at home or are away through the Nest app.

Bundle with Frontier Secure to save money

Another Frontier internet deal bundles high-speed internet and Frontier Secure, which can save you $5 off your monthly bill. Frontier Secure only costs $14.99 but is a premium identity protection service.

Frontier Secure will:

  • Monitor your credit reports for fraudulent activity
  • Scan the dark web for your information
  • Cancel missing credit cards, driver’s license, passport or any other accounts associated with your identity that are lost or stolen
  • 24-hour support 365 days a year

Frontier data caps

Frontier doesn’t have any data caps or over-usage fees. Use your internet as much as you want, dusk till dawn, and you’ll never be penalized for it.

In most states, Xfinity internet customers are subject to the Terabyte Internet Data Usage Plan. Nonetheless, one terabyte of data per month is enough for most households to enjoy music and HD video streaming and online gaming.

Xfinity charges $10 per 50 GB of data if you exceed your limit, but limits the overage charges to a maximum of $200 per month. For an additional $50 per month, you can add unlimited data to your plan.

Xfinity accounts feature an online data usage meter to monitor your consumption. The Xfinity account app, available for Android and Apple devices, also includes a data monitoring feature. Before signing up for the unlimited data option, it’s best to monitor your usage for a month or two. The provider gives you two courtesy months, during which you will not incur additional charges for data overages.

With some plans, in select markets, Xfinity offers a flexible data option, designed for light internet users. If you use 5 GB of data or less in a month, you’ll receive a $5 account credit. However, if you exceed 5 GB, Xfinity will charge you $1 per additional GB of data.

Frontier availability

It’s one of the largest encompassing internet providers in the United States. Find Frontier availability in the following states: To find out if you can get service in your area, check your zip code.

Frontier customer satisfaction ratings

55

Frontier currently has the lowest ACSI ratings of any internet service provider currently ranked on ACSI. In 2019, it received a score of 55, which is a point higher than it was in 2018.

Why did it receive such a poor grade? The ACSI bases its ratings on factors like reliability, outages, data transfer speed and peak-hour performance.

  • Mediacom: 56
  • Windstream: 57
  • Spectrum: 59
  • CenturyLink: 59
  • Suddenlink: 60
  • Cox Communications: 60
  • Xfinity: 61

The highest ACSI rated ISP is Verizon, which received a 70 in 2019. However, Verizon serves a much smaller area than Frontier, and Frontier uses the same fiber optic technology that Verizon does in select areas. 

Pros and cons of Frontier internet

Pros

  • Available in 29 states
  • Offers super-fast fiber optic internet to some areas
  • Can also get TV and phone plans through Frontier
  • Frontier fees are consistent with other ISPs
  • No data caps

Cons

  • Low customer service rating
  • Frontier price varies with installation and equipment rental fees

We supplied the data; now, the decision is yours.

Get started with Frontier by seeing which plans are available in your area.

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