EarthLink Services

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DecisionData Team
July 16, 2020

EarthLink At-A-Glance 

EarthLink provides service to both residential and business customers. The company was formed in 1994, during the internet's infancy.  In 2019, Trive Capital acquired EarthLink.

EarthLink advertises no data caps, no throttling and no teaser rates that go up after a short time. EarthLink has coverage in 36 states with the greatest coverage in California, New York and Texas. HyperLink, the company's fiber cable internet service, is available in 21 states. 

EarthLink does require you to sign a contract for its HyperLink service. Customers are required to purchase or rent an EarthLink-approved modem for $74.95 or $6.95/mo. EarthLink internet also posts a one-time fee to install your service, but there are occasional promotions that waive this charge. 

Keep in mind that prices and speeds vary by location and not all plans are available in all areas. Plus, if you cancel before your contract is up, you will pay an early termination fee.

EarthLink Internet Plans

EarthLink offers two internet plans: Hyperlink Fiber Internet and DSL Internet. Fiber customers can choose from six plans with speeds ranging from 50 Mbps to 1,000 Mbps. DSL customers can choose from four plans with speeds that range from 3 Mbps to 15 Mbps. Additional features of EarthLink’s internet service include:

  • No data caps or throttling
  • DSL internet plan does not require a contract
  • Fiber internet plan requires a 12-month agreement
  • Every plan comes with 24/7 phone support and live online chat

EarthLink Internet Service Availability

EarthLink internet service is not available in every area of the U.S. In fact, EarthLink only serves residential customers and businesses with its DSL service in 36 states and in 21 states with its fiber internet service.

Earthlink Customer Satisfaction Ratings

The American Customer Satisfaction Index has no listing for EarthLink's internet service.

However, the Better Business Bureau (BBB) does. The company is not accredited by the BBB and holds an ‘B’ rating. It only has a handful of customer complaints that give EarthLink a one-star rating overall. Most complaints were about customer service and installation.

EarthLink Frequently Asked Questions

Does EarthLink offer internet bundle packages?

EarthLink doesn’t advertise any internet bundle packages on its website. However, you might be able to bundle certain products based on where you live. Keep in mind that unlike other internet service providers, EarthLink does not offer cable TV or phone plans.

Does EarthLink internet require a contract?

EarthLink customers who get DSL internet are not required to sign a contract. If you live in an area that has fiber internet, you’re required to sign a one-year contract. Keep in mind that the one-year contract has an early termination fee of $200.

How much does EarthLink internet cost?

EarthLink’s internet prices vary by state. In most places, DSL plans start at $49.95/mo. and increase based on download speed. Fiber internet plans are more expensive, starting at around $100/mo. Keep in mind that EarthLink also charges customers for installation and equipment. The installation fee is $69.95 and the annual modem fee is $74.95.

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