Cox Internet

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April 08, 2020

Established in 1962, Cox is one of the biggest internet providers in the U.S. today, with 6 million customers spread across 18 states.

Cox offers cable internet service with several different plan options, so there are plenty of options to choose from. The opportunity to choose from a wide variety of plans also makes it more affordable, since you can choose exactly what you need. Internet speeds are available from 10 Mbps to 1 Gbps, so you can choose the right plan for you.

In their 2018 annual analysis, The Federal Communications Commission (FCC) reports that speeds are not only reliable but also faster than the average speed by 108.3% for speeds of 50 Mbps and 98.7% for speeds of 150 Mbps.

With 650,000 WiFi hotspots, Cox offers great value for its internet service. There is also a thirty-day no-penalty cancellation period; otherwise, you may be assessed up to $120 in fees.

Cox at-a-glance

Cox provides several plans for internet service based on internet speeds. You can also benefit from extra savings when you bundle your internet with Contour TV and digital phone service.

PACKAGESPEED (Mbps)DATA CAPBEST FORAVAILABILITY
Cox Internet Starter 10101TB• Surfing the web
• Email
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Cox Internet Essential 30301TB• Email
• Browsing for three to five devices
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Cox Internet Preferred 1501501TB• Browsing for five or more devices
• Video streaming
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Cox Internet Ultimate3001TB• Video streaming
• Gaming
• Multiple devices
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Cox Gigablast1,0001TB• Heavy streaming and gaming for multiple devicesCheck Availability

Cox internet packages

Cox offers flexibility with five internet plans featuring speeds up to 1000 Mbps. Upload speeds max out between 1 Mbps and 35 Mbps, and data is 1TB with all plans, which is about average for most internet companies.

  • Cox Internet Starter 10

  • Cox offers its most basic plan with speeds of 10 Mbps for downloads and 1 Mbps for uploads. There is also a data cap of 1TB. This is a good choice if there are few devices in the home, and the internet is primarily used for web surfing and checking email.

  • Cox Internet Essential 30

  • This plan offers speeds of 30 Mbps for downloads and 3 Mbps for uploads. It includes the standard 1TB of data and is great if you have three to five devices for internet browsing and email.

  • Cox Internet Preferred 150

  • This is a popular choice for many families because this plan buys you speeds of 150 Mbps and 1TB of data with upload speeds of 10 Mbps. You can have five to seven users who use the internet for web browsing, email and video streaming.

  • Cox Internet Ultimate

  • The Ultimate plan offers internet speeds of up to 300 Mbps and 30 Mbps upload speeds with 1 TB of data. This plan is excellent if you have seven to nine devices with heavy internet usage for video streaming and gaming.

  • Cox Gigablast

  • Cox’s fastest plan reaches up to 1000 Mbps and 35 Mbps upload speeds with 1TB of data. This is meant for homes with very heavy usage and many devices. It may be ideal for serious gamers and heavy streaming.

Cox bundle packages

Cox makes it easy to combine your internet with other home services you may need, like cable TV, home phone or home security.

Cox internet and TV bundles

Internet and TV Bundles

Starting at $89.99 /mo for 12 months

Plans Include

  • Internet speeds up to 940 Mbps
  • TV service includes over 140+ channels
  • Bronze, Silver, Gold and Platinum options with added features at each level

Cox internet, TV and home phone bundles

The more you buy, the more you save with Cox’s TV, internet, and phone bundle. However, to benefit from the special savings, you must commit to a two-year agreement. 

Internet, TV and Phone Bundles

Starting at $89.99 /mo for 24 months

Plans Include

  • Internet speeds starting up to 940 Mbps
  • TV service includes over 140+ channels
  • Includes Cox Voice Premier with 13 special calling features
  • Bronze, Silver, Gold and Platinum options with added features at each level

Cox bundles with Cox Homelife

Cox also offers Homelife Automation and Security, which lets you control your lights and appliances with your phone and receive alerts when doors and windows open. There are also cameras with a live security feed. You can also add a smoke and heat detector, carbon monoxide sensor or glass break sensor.

Homelife Bundles

Starting at $109.99 /mo for 24 months

Plans Include

  • Internet speeds starting up to 940 Mbps
  • TV service includes over 140+ channels
  • Includes Cox Voice Premier with 13 special calling features
  • Features home security and automation equipment and services

Cox Internet Fees

Cox internet deals

There are some extra perks that come with Cox internet plans. These include benefits like Cox's streaming service called Contour TV. There are also 650,000 WiFi hotspots with free access for Internet Preferred 100 plans and higher. Additionally, Cox internet service includes WebMail. Further, you can enjoy a 30-day money-back guarantee with your new plan.

Cox data caps

All Cox internet plans are available with 1 TB of data. You may purchase an additional data plan that gives you 1.5 TB of data for an extra $30 each month, or you can choose unlimited data for $50 each month. 

If you go over your allotted data, extra data is available, and you will be charged for $10 in blocks of 50 TB.

Cox availability

Cox internet service is available in eighteen states total. To find out if you can get service in your area check your zip code availability.

Cox customer satisfaction ratings

62

Cox satisfaction ratings are mixed.

The American Customer Satisfaction Index (ACSI) shows that while the average score is 62 out of 100, Cox only held a 59 rating for 2019.  

With the Better Business Bureau (BBB), customers only rate Cox one out of five stars. There is just one out of five stars given to Cox internet on Consumer Affairs.

Pros and cons of Cox internet

Pros

  • Flexible packages, so you don't have to pay for things you don't need
  • Mesh router for reliable, widespread coverage
  • Online chat support
  • Cox Connect app for easy account management and mobility
  • Unlimited data plan available
  • Access to 650,000 WiFi hotspots

Cons

  • Some neighborhoods around the U.S. can be more expensive than other areas
  • Reviews say that speeds are slower than promised
  • Mandatory one-year contract
  • Mixed customer service reviews

We supplied the data; now, the decision is yours.

Get started with Cox by seeing which plans are available in your area.

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