Cox Services

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July 08, 2020

Cox At-A-Glance

Providing families with the TV, internet, home phone and security services they need has been the goal of Cox since its establishment in 1962. One of the largest internet providers in the U.S., Cox provides comprehensive services to more than six million customers across 18 states. Cox service includes internet, TV, home phone and Homelife.

Cox Internet Plans

Cox offers cable internet service with several plan options. The opportunity to choose from a wide variety of plans also makes it more affordable, since you can choose exactly what you need. Internet speeds are available from 10 Mbps to 1 Gbps.

With 650,000 WiFi hotspots, Cox offers great value for its internet service. There is also a 30-day no-penalty cancellation period; otherwise, you may be assessed up to $120 in fees for canceling after the 30 days.

According to Nielsen data, Cox internet is #1 for streaming video. The internet service plans provide unique benefits to customers, including:

·   Access to more than 650,000 WiFi hotspots across the nation*

·   Panoramic WiFi App to view and manage all connected devices

·   Available Panoramic WiFi Pods to bolster reliable internet connection

·   Cox Security Suite powered by McAfee for unparalleled online security

* Access to WiFi hotspots only available on Cox Internet Preferred 150 internet service and above

The Cox Internet Starter 10 provides reliable 10 Mbps download speeds at just $29.99/mo. Customers can also take advantage of the Gigablast option, providing incredibly fast 1 Gbps download speeds at just $99.99/mo.

All internet services are available with a data cap set at 1 TB, with an optional extra 0.5 TB of data available for $30/mo. If customers exceed their allotted data, extra data will be made available. However, customers will be charged $10 for each 50 TB of extra data used.

PACKAGEPRICESPEED (Mbps)DATA CAPBEST FORAVAILABILITY
Cox Internet Starter 10$29.99/mo.101TB• Surfing the web
• Email
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Cox Internet Essential 50$39.99/mo.501TB• Email
• Browsing for three to five devices
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Cox Internet Preferred 150$59.99/mo.1501TB• Browsing for five or more devices
• Video streaming
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Cox Internet Ultimate 500$79.99/mo.5001TB• Video streaming
• Gaming
• Multiple devices
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Cox Gigablast$99.99/mo.9401TB• Heavy streaming and gaming for multiple devicesCheck Availability

Cox TV

Cox TV solutions take home entertainment to the next level with Contour TV. With Contour TV, customers gain access to all their favorite streaming apps, live TV shows, and on-demand options, all with the help of the Voice Remote. The Cox TV Starter package begins at just $25/mo. and includes more than 75 channels.

Cox Phone

Cox Voice provides crystal-clear HD calling through our 100% digital home phone services. We bring home phones to the 21st century with our Voice Everywhere App that enables home phone usage on your cell phone. Easily block robocalls, call the people who matter most with Speed Dial, and keep the whole family connected with unlimited calling in the U.S., Canada and Mexico — all starting at just $29.99/mo.

Cox Homelife

Cox Homelife is the home security and smart home automation solution to help keep families safe. Cox provides a full range of smart home equipment, including smart plugs, bulbs, thermostats and door locks for those seeking to upgrade their homes. Additionally, Cox provides comprehensive security monitoring solutions from HD cameras and motion sensors to door/window sensors and carbon monoxide detectors. Homelife includes:

·   Energy/Lighting: Achieve energy-efficient lighting and HVAC operation by scheduling right from your phone.

·   Home Monitoring: Receive automated text messages when someone opens the door to your home or view video footage from your phone while you’re away.

·   Safety: 24/7 professional monitoring alerts you when there’s a break-in, fire, carbon monoxide leak or flood in the home.

Cox Homelife Automation packages start at just $29.99/mo. Customers can also bundle Smart Home and Security with the $54.99/mo. Cox Homelife Security package.

Cox Bundle Plans

Cox makes it easy to combine your internet with other home services you may need, like cable TV, home phone or home security.

Cox Internet and TV Bundles

Internet and TV Bundles

Starting at $89.99 /mo for 12 months

Plans Include

  • Internet speeds up to 940 Mbps
  • TV service includes over 140+ channels
  • Bronze, Silver, Gold and Platinum options with added features at each level

Cox Internet, TV and Home Phone Bundles

The more you buy, the more you save with Cox’s TV, internet and phone bundle. However, to benefit from the special savings, you must commit to a two-year agreement. 

Internet, TV and Phone Bundles

Starting at $89.99 /mo for 24 months

Plans Include

  • Internet speeds starting up to 940 Mbps
  • TV service includes over 140+ channels
  • Includes Cox Voice Premier with 13 special calling features
  • Bronze, Silver, Gold and Platinum options with added features at each level

Cox Bundles with Cox Homelife

Cox also offers Homelife Automation and Security, which lets you control your lights and appliances with your phone and receive alerts when doors and windows open. There are also cameras with a live security feed. You can also add a smoke and heat detector, carbon monoxide sensor or glass break sensor.

Homelife Bundles

Starting at $109.99 /mo for 24 months

Plans Include

  • Internet speeds starting up to 940 Mbps
  • TV service includes over 140+ channels
  • Includes Cox Voice Premier with 13 special calling features
  • Features home security and automation equipment and services

Cox Availability

Cox internet service is available in 18 states. To find out if you can get service in your area check your ZIP code availability.

Cox Customer Satisfaction Ratings

63

Cox satisfaction ratings are mixed.

 

The American Customer Satisfaction Index (ACSI) gives a score of 63 for 2020.  

 

With the Better Business Bureau (BBB), customers only rate Cox one out of five stars. There is just one out of five stars given to Cox internet on Consumer Affairs.

Cox Frequently Asked Questions

What if I don't like my Cox service once I have it?

Cox provides a 30-day money-back guarantee on all new service activations. If you’re not 100% satisfied with the TV, internet or home phone services you’ve signed up for, they will refund you.

Does Cox have good customer tech support?

The Cox technical support team is available 24/7 to help with urgent technical issues. Contact the support team any time of day or night for the time-sensitive solutions you need to keep your systems functioning.

We supplied the data; now, the decision is yours.

Get started with Cox by seeing which plans are available in your area.

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