CenturyLink Internet

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April 05, 2020

CenturyLink is an internet provider offering residential, small business and enterprise connectivity services. The company has widespread availability throughout 36 states, with fiber connectivity in select states. It isn’t available in California, Alaska, Hawaii, Kentucky and most Northeast states. Since 1968, CenturyLink has offered excellent service and pricing options to its customers. It currently offers both DSL and fiber internet options.

CenturyLink at-a-glance

CenturyLink offers DSL internet throughout the U.S. and fiber internet in select states. The company’s best plans offer data up to 1,000 GB and speeds up to 1 Gbps.

PACKAGESPEED (Mbps)DATA CAPBEST FORAVAILABILITY
Price for Life 15 Mbps151TB• Web surfing
• Email
• Streaming
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Price for Life 20 Mbps201TB• Everyday use
• Downloading
• Light gaming
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Price for Life 40 Mbps401TB• Standard use for three to four people at a timeCheck Availability
Price for Life 80 Mbps801TB• Video conferencing
• Streaming for multiple devices at once
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Price for Life 100 Mbps1001TB• 4K and HD streaming
• Downloading
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Fiber Gigabit940Unlimited• Downloading large files
• 4K and HD streaming
• Multiple device use
• Business needs
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CenturyLink internet packages

While CenturyLink also offers home phone and TV services, we’ve analyzed their internet options to review the best packages available. Our review is based on data, speed, pricing and availability.

  • 15 Mbps

  • CenturyLink’s DSL packages are all under the Internet with Price for Life offering. True to its name, your price is secured so long as you keep your account the same, including the package you choose and your address. Your highest speeds will all depend on where you live. 15 Mbps may sound like a small amount, but it can actually handle most everyday internet usage, including web surfing, work and streaming. You may only encounter problems when downloading or streaming HD videos and large files, and gaming and video conferencing can lag at times.

  • 20 Mbps

  • 20 Mbps is an appropriate internet plan if you’re looking for standard everyday internet usage, but with more reliable download speeds. 20 Mbps is also decent for gaming, though you may experience some lag at times.

  • 40 Mbps

  • The CenturyLink Internet with Price for Life 40 Mbps is where you start entering higher download speeds than the average internet user. With 40 Mbps, you can comfortably accommodate two to three people, though it may not be fast enough for HD streaming and for four or more people in a single household.

  • 80 Mbps

  • The 80 Mbps plan is ideal for households of four people, or for two to three people with multiple devices. With 80 Mbps, you’ll experience fast download times and minimal lag. With 80 Mbps, video conferencing will also be seamless as compared to lower download speeds where the connection may be poor and spotty.

  • 100 Mbps

  • 100 Mbps is CenturyLink’s fastest DSL speed. 100 Mbps is the package to choose if you download a lot of music, big files and photos, and if you utilize 4k and HD streaming regularly. It’s also best if you have a gamer at home, or especially if you work from home. With 100 Mbps, you’ll experience virtually no lag when you’re gaming, streaming and downloading. 100 Mbps can accommodate more than four people throughout a single household.

  • Fiber Gigabit

  • The CenturyLink Fiber Gigabit plan is only available in select states. It offers some of the fastest download speeds for all internet users at up to 940 Mbps. A fiber plan is best if you use software with large file sizes, if you use the internet for gaming and if you also download and stream on a daily basis. This is the most reliable plan that’s ideal for home offices and large households with many devices that require multitasking.

CenturyLink Internet

Starting at $49 /mo for 12 months

Plans Include

  • Internet speeds up to 940 Mbps

CenturyLink bundle packages

If you’re looking to save money on your combined internet, phone and TV service, CenturyLink is a great place to look for bundle packages. Customers are able to choose from customized phone and internet or phone and TV deals that help keep costs low versus using a different service provider for each.

DIRECTV

Starting at $40/mo

Prices may vary by location

Plan Includes

  • Up to 100 Mbps download speed
  • Connect up to five devices at a time
  • Seven Xfinity email accounts
  • Add a voice-controlled Xfinity Flex device at no additional cost to enjoy up to 4K music and video streaming services

Call to order 1-877-387-6961

or

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Choice Double Play

Starting at $50/mo

Prices may vary by location

Plan Includes

  • Up to 100 Mbps download speed
  • Connect up to five devices at a time
  • Seven Xfinity email accounts
  • Over 10 TV channels, including ABC, CBS, CW, Fox, NBC and PBS, plus music channels
  • HD and On Demand TV content
  • Includes Norton Security software

Call to order 1-877-387-6961

or

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CenturyLink internet fees

CenturyLink data caps

CenturyLink has data caps for all DSL customers, but those who opt for the fiber gigabit plan have unlimited data. If you choose one of the Internet With Price for Life Plans, your data cap is 1TB. If you go over the 1TB of allotted data, CenturyLink will notify you and may subject you to data overage fees, which could be up to $50 per month. If you continue to have data overages for up to three months, CenturyLink’s contract allows them to discontinue your service.

CenturyLink availability

CenturyLink is available in 36 states across the U.S, though fiber is only available in select states. CenturyLink does not service the following states: California, Alaska, Hawaii, Kentucky, Delaware, Maryland, New York, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire or Maine.

CenturyLink customer satisfaction ratings

59

The American Customer Satisfaction Index ranks CenturyLink a 59 out of 100. For Internet Service Providers, this is an average rating for the industry that tends to fluctuate with a 50-70 overall rating. Online, most customer reviews are positive, though the negative reviews focus on the negligence of specific install or troubleshooting technicians. With such a widespread company, customer service is likely to vary from location to location.

Pros and cons of CenturyLink internet

Pros

  • Price lock for as long as you have the same account
  • Limited extra fees
  • DIRECTV partnership offers special deals
  • DSL availability throughout the U.S.

Cons

  • Limited fiber availability
  • Some limitations to DSL download speeds
  • 1TB data cap for most users
  • No cable internet service option

We supplied the data; now, the decision is yours.

Get started with CenturyLink by seeing which plans are available in your area.

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