CenturyLink Services

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DecisionData Team
July 09, 2020

CenturyLink At-A-Glance

CenturyLink is an internet service provider offering residential, small business and enterprise connectivity services. The company has widespread availability throughout 36 states, with fiber connectivity in select states.

Since 1968, CenturyLink has offered excellent service and pricing options to its customers.

CenturyLink Internet Plans

CenturyLink sells a number of DSL internet plans with a variety of speeds, including 15 Mbps, 20 Mbps, 40 Mbps, 80 Mbps and 100 Mbps. There is also a Fiber Gigabit internet plan with 940 Mbps of download speeds, which is only available in select states. Some features of CenturyLink internet plans include:

  • No contracts required
  • No cancellation fees
  • Price for Life rate guarantee
  • Online troubleshooting services available

CenturyLink TV

CenturyLink offers cable TV packages through three third-party providers—DISH, DIRECTV and AT&T TV. You can purchase a TV package through any provider starting at $59.99/mo. In addition, CenturyLink TV customers can stream popular platforms through their TV, including YouTube TV, Sling, fuboTV, Philo, STARZ, ESPN+ and Disney+.  

If you purchase a TV package through CenturyLink, you’ll be assigned a provider based on where you live. Each provider offers different perks and unique add-ons. For example, DISH offers a free Google Voice remote and free premium channels, DIRECTV offers a free Genie HD DVR upgrade and AT&T TV offers a free voice remote and self setup option. 

CenturyLink Bundle Packages

If you’re looking to save money on your combined internet, phone and TV service, CenturyLink is a great place to look for bundle packages. Customers are able to choose from customized phone and internet or phone and TV deals that help keep costs low.

Triple Play: DIRECTV, home phone and internet

Starting at $144.99/mo

Prices may vary by location

Plan Includes

  • Internet download speeds up to 20 Mbps
  • Unlimited nationwide calling

Call to order 1-877-387-6961

or

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Double Play: Home phone and internet

Starting at $85.00/mo

Prices may vary by location

Plan Includes

  • Internet up to 20 Mbps, 80 Mbps, or gigabit speeds
  • Unlimited nationwide calling

Call to order 1-877-387-6961

or

Check Availablity

CenturyLink Availability

CenturyLink is available in 36 states across the U.S, though fiber is only available in select states. CenturyLink does not offer service in California, Alaska, Hawaii, Kentucky, Delaware, Maryland, New York, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire or Maine.

CenturyLink Customer Satisfaction Ratings

63

The American Customer Satisfaction Index ranks CenturyLink a 63 out of 100 for 2020. For internet service providers, this is an average rating for the industry that tends to fluctuate with a 50-70 overall rating.

 

Online, most customer reviews are positive, though the negative reviews focus on the negligence of specific install or troubleshooting technicians. With such a widespread company, customer service is likely to vary from location to location.

CenturyLink Frequently Asked Questions

How much does CenturyLink internet service cost?

Overall, CenturyLink’s internet plans are competitively priced. The most basic package with 15 Mbps of download speed costs $49/mo. and the fastest package with 1 GB of download speed costs $65/mo.

How many internet packages does CenturyLink offer?

CenturyLink offers six different internet plans, but the availability may differ based on where you live. The DSL plans include 15 Mbps, 20 Mbps, 40 Mbps, 80 Mbps and 100 Mbps of download speeds. Some customers may be eligible for the Fiber Gigabit internet plan, which has 940 Mbps of download speed.

Does CenturyLink offer bundles?

Yes, CenturyLink offers double play bundles (internet and home phone) and triple play bundles (internet, TV and home phone). All TV bundles include unlimited nationwide calling, up to 20 Mbps of download speed and offer a variety of channel ranges.

We supplied the data; now, the decision is yours.

Get started with CenturyLink by seeing which plans are available in your area.

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