CenturyLink Services

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Ashlee Tilford
September 03, 2021

CenturyLink At-A-Glance

CenturyLink is a telecommunications company founded in 1968, now offering residential, small business and enterprise connectivity services. The company has widespread availability throughout 36 states, with fiber connectivity in select states.

In the internet segment of the industry, CenturyLink currently has 20.03% of the market's total revenue. In 2019, CenturyLink had 4.68 million broadband internet subscribers. 

CenturyLink Internet Plans

CenturyLink sells a number of DSL internet plans with a variety of speeds, including 15 Mbps, 20 Mbps, 40 Mbps, 80 Mbps and 100 Mbps. There is also a Fiber Gigabit internet plan with 940 Mbps of download speeds, which is only available in select states. Some features of CenturyLink internet plans include:

  • No contracts required
  • No cancellation fees
  • Price for Life rate guarantee
  • Online troubleshooting services available

CenturyLink TV

CenturyLink offers cable TV packages through DISH and DIRECTV. You can purchase a TV package through any provider starting at $59.99/mo. In addition, CenturyLink TV customers can stream popular platforms through their TV, including YouTube TV, Sling TV, fuboTV, Philo, STARZ, ESPN+ and Disney+.  

If you purchase a TV package through CenturyLink, you’ll be assigned a provider based on where you live. Each provider offers different perks and unique add-ons. For example, DISH offers a free Google Voice remote and free premium channels, DIRECTV offers a free Genie HD DVR upgrade.

CenturyLink Bundle Packages

If you’re looking to save money on your combined internet, phone and TV service, CenturyLink is a great place to look for bundle packages. Customers are able to choose from customized phone and internet or phone and TV deals that help keep costs low.

PACKAGESPEED*CHANNELSCALLS
DIRECTV Choice & CenturyLink InternetUp to 100 Mbps185+ channelsn/a
DIRECTV Xtra & CenturyLink InternetUp to 100 Mbps235+ channelsn/a
DIRECTV Choice, CenturyLink Internet & Home PhoneUp to 100 Mbps185+ channelsUnlimited nationwide calling
*Available speeds vary depending on your area.

CenturyLink Phone

For customers in need of a landline phone, CenturyLink offers home phone service plans with a variety of features and long distance calling options. 

CenturyLinks basic phone plan includes local calling only while the unlimited plan includes local, long distance and features like call waiting, caller ID, call waiting ID, voicemail, 3-way calling, call rejection, call forwarding, call return, anonymous call rejection, speed call and busy redial. 

For customers seeking international calling options, CenturyLink offers The Century Calling Plan which includes the ability to call over a hundred countries, anytime. Pricing for these plans vary by location. 

CenturyLink Availability

CenturyLink is available in 36 states across the U.S., though fiber is only available in select states. CenturyLink does not offer service in California, Alaska, Hawaii, Kentucky, Delaware, Maryland, New York, Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire or Maine.

CenturyLink Customer Satisfaction Ratings

62

The American Customer Satisfaction Index ranks CenturyLink a 62 out of 100 for 2021. For internet service providers, this is an average rating for the industry that tends to fluctuate with a 50 to 70 overall rating.

 

Online, most customer reviews are positive, though the negative reviews focus on the negligence of specific install or troubleshooting technicians. With such a widespread company, customer service is likely to vary from location to location.

CenturyLink Frequently Asked Questions

How much does CenturyLink internet service cost?

Overall, CenturyLink’s internet plans are competitively priced. The most basic package with 15 Mbps of download speed costs $49/mo. and the fastest package with 1 GB of download speed costs $65/mo.

How many internet packages does CenturyLink offer?

CenturyLink offers six internet plans, but the availability may differ based on where you live. The DSL plans include 15 Mbps, 20 Mbps, 40 Mbps, 80 Mbps and 100 Mbps of download speeds. Some customers may be eligible for the Fiber Gigabit internet plan, which has 940 Mbps of download speed.

Does CenturyLink offer bundles?

Yes, CenturyLink offers double play bundles (internet and home phone) and triple play bundles (internet, TV and home phone). All TV bundles include unlimited nationwide calling, up to 20 Mbps of download speed and offer a variety of channel ranges.

Does CenturyLink service my area?

CenturyLink is currently available in 36 states, though fiber service availability is more limited.

What services does CenturyLink offer at my address?

Enter your address here to see if CenturyLink is available for you.

What is CenturyLink?

CenturyLink offers high-speed internet, phone and TV services for both residential and small business customers. Independent plans are offered for customers seeking only one service and bundle options are available to customers who require more than one service, like home phone or TV. CenturyLink offers great customer service and customers who would prefer help from a representative can call or chat. 

We supplied the data; now, the decision is yours.

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