Buckeye Broadband

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April 14, 2020

Buckeye Broadband is a cable internet service provider that was founded in 1965 and is headquartered in Toledo. It also offers services with in-person branches and payment centers in both Ohio and Michigan.

In addition to internet, it also offers cable TV and phone services, which you can bundle for additional savings. Extra fees, however, are a problem for many customers, as is the subpar customer service.

Buckeye Broadband internet at-a-glance

For most plans, internet speeds only run up to 100 Mbps, which is not nearly as high as competitors like Xfinity and CenturyLink. Still, these speeds are sufficient for the average family with reasonable browsing and streaming activity. There is an option for speeds of 1,000 Mbps, but this plan must be purchased from an agent over the phone.

Internet TypeSpeed (Mbps)Data CapsContractStarting PriceAvailability
CableUp to 1,00010 GB – UnlimitedNo$19.99/moCheck Availability

Buckeye Broadband Internet packages 

No contracts, good speeds and even better promotional pricing makes Buckeye’s bundles popular, but watch out for regular contract fees once your promotional pricing is over.

  • Starter Internet

  • The Starter Internet plan speeds are low, reaching only 25 Mbps, so this is a plan for low usage. Buckeye recommends this plan for one to three devices that use the internet for checking email and web browsing.

  • Essential Internet

  • The Essential Internet plan offers speeds of up to 100 Mbps. These higher speeds allow for five to seven devices without interruptions.

  • Ultimate Internet

  • With speeds of up to 200 Mbps, Buckeye recommends the Ultimate Internet plan when you have ten to twenty devices that need to do heavy streaming.

  • Gig Internet

  • The Gig and the Gig Plus are options available only by an agent via phone. Contract pricing for Buckeye Broadband also includes the BEX 20 plan, which is a step up from the Starter plan with speeds of 20 Mbps.

Buckeye Broadband internet

Starting at $19.99 /mo for 12 months

Plans Include

  • Internet speeds up to 1 Gig

Buckeye Broadband bundle packages

Buckeye Broadband offers more than just internet service. Other options include TV and phone bundles, with no contracts required and a decent selection of channels.

HD Cable TV & Internet

Plan Includes

  • Internet speeds up to 25 Mbps
  • 30+ channels

Call to order 1-877-387-6961

or

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Standard and Internet

Plan Includes

  • Internet speeds up to 25 Mbps
  • 100+ channels

Call to order 1-877-387-6961

or

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Express Essential

Plan Includes

  • Internet speeds up to 100 Mbps
  • 100+ channels

Call to order 1-877-387-6961

or

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Buckeye Broadband internet fees

With Buckeye Broadband, there are many additional fees.

One-time fees

  • Internet activation fee: Internet plans require a one-time charge of $10 for an activation fee.
  • Cable TV activation fee: Cable TV plans must pay a one-time activation fee of $50.
  • Home phone activation fee: Home phone plans are subject to a $50 activation fee.
  • Early termination fee: If you terminate your contract early, you will be responsible for paying $25 for each month remaining on your contract.

Monthly or ongoing fees

  • Modem rental: If you do not have your own modem, you may need to rent one from Buckeye Broadband for $10 each month.
  • Extra data: If you surpass the data on your plan, Buckeye charges $15 for each additional 150 GB block of data. 
  • Unlimited data: If you want to add unlimited data to your plan, it will be an additional $30 for your plan.
  • Late fee: There is a late fee of $19 for each late payment.
  • Returned checks: Returned checks are subject to a $30 fee each.

You may be subject to installation fees, such as $30 for each outlet installation and $63 to bury cable. There are Brainiac services, as well, that carry a twelve-month contract and equipment services, as well as Brainiac support. 

Buckeye Broadband internet deals

Buckeye Broadband offers several deals for your internet package.

  • Buckeye’s Media Gateway: This online resource allows for account and DVR management with your computer, iPhone, or iPad.
  • Express phone service: This is available with promotional pricing for $9.99 each month and regular pricing of $19.99 per month. There is also an optional $10 charge for enhanced phone features. Service includes up to 5,000 minutes of unlimited local and long-distance calling with voice mail. There is also a robocall blocker included, preventing telemarketer calls.
  • SmartNet: There is whole-home WiFi called SmartNet that uses numerous access points and TrueMesh technology in lieu of a traditional router.

Buckeye Broadband data caps

Data is limited on most plans except for the Gig Plus, which must be purchased over the phone from a sales representative. The Starter plan has just 10 GB of data, while the Essential plan offers 250 GB and Gig internet comes with 500 GB. There is an option for unlimited data with the Gig Plus plan, but an agent must help you with your order. 

Buckeye Broadband has very specific rules and pricing for your data usage. If you surpass the data on your plan, Buckeye charges $15 for each additional 150 GB block of data. 

Buckeye Broadband availability

Owned by Block Communications, Buckeye Broadband has its headquarters in Toledo, Ohio. Today, it services Ohio, as well as parts of Michigan, for about 0.2% coverage in the United States between the two states.

Buckeye Broadband customer satisfaction ratings

97

Buckeye Broadband offers 24/7 customer service with live chat if you prefer. There are also a number of in-person branches with additional payment centers.

The Better Business Bureau (BBB), which rates companies based on customer satisfaction, rates Buckeye with an  ‘A+’ given the low amount of customer complaints filed against the company.

Pros and cons of Buckeye Broadband internet

Pros

  • Competitive promotional price
  • 24/7 customer service
  • In-person branches and payment centers
  • Seasonal rentals for less than six months

Cons

  • Among the most expensive contract pricing
  • Poor customer service
  • Limited data
  • Limited minutes on phone plans

We supplied the data; now, the decision is yours.

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