AT&T Internet Services

DecisionData Team
July 15, 2020

AT&T Internet Overview

A telecommunications giant that began life more than 140 years ago as a phone company, AT&T has long been known for innovation. Today, the company offers both DSL and fiber-optic internet packages in 23 states. Ranked second behind Fios, AT&T earned an ACSI (American Customer Satisfaction Index) score of 68/100 in 2020, indicating strong customer satisfaction.

A major benefit of AT&T internet is the range of speed options. Fiber-optic internet offers speeds of up to 1,000 Mbps (1 GB), which is perfect for gamers, binge-watchers and those who work or go to school from home. DSL service, with speeds up to 100 Mbps, is available in more areas than fiber and is plenty fast for many households.

For better value, consider bundling your AT&T internet services with AT&T TV or DIRECTV. With either TV service, you can get Gig internet for just $39.99/mo. for the first year. Other internet speeds may also qualify for a bundling discount.

AT&T Internet Plans and Pricing

AT&T internet plans run the gamut from small, basic plans for those who use the internet infrequently to huge plans designed for power users.

AT&T internet prices, $49.99/mo. for both DSL and fiber, are competitive with other providers of the same internet type (DSL or fiber), though they may vary by location. AT&T internet deals, with special pricing, are available for military members, veterans, college students and members or employees of various organizations.

AT&T home internet subscribers also have access to the company’s nationwide network of hotspots, allowing you to stay connected when traveling around the corner or across the country. These are not separate AT&T WiFi plans, but rather a perk of being an AT&T customer. And with the included Smart Home Manager app, you’ll be able to control your connected smart home devices from the palm of your hand, no matter where you happen to be.

PACKAGETYPE SPEEDDATA CAPBEST FORAVAILABILITY
Internet Basic 5DSL5 Mbps1 TB• Light browsing
• Downloading music
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Internet Basic 1.5DSL1.5 Mbps1 TB• Surfing the web
• Social networking
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Internet Basic 768DSL0.8 Mbps1 TB• Checking email
• Light web surfing
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Internet 100DSL100 Mbps1 TB• Streaming video
• Large file sharing
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Internet 50DSL50 Mbps1 TB• Stream, share videosCheck Availability
Internet 25DSL25 Mbps1 TB• Stream music on multiple devicesCheck Availability
Internet 18DSL18 Mbps1 TB• Sharing photos, videosCheck Availability
Internet 10DSL10 Mbps1 TB• Social networking
• Downloading music
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Internet 100Fiber100 Mbps1 TB• Gaming
• Streaming HD videos
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Internet 300Fiber300 Mbps1 TB• Streaming on multiple devicesCheck Availability
Internet 1000Fiber940 MbpsUnlimited• Unlimited
• Serious online gamers
• Business use
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AT&T Fiber

AT&T Fiber is entirely different from AT&T DSL. Fiber internet uses optical cables to send and receive data via encoded light signals. In addition to a modem and router, fiber internet requires you to have an optical network terminal (ONT) installed.

Fiber internet is faster and more reliable than DSL. But unlike DSL, which piggybacks on your existing phone lines, fiber-optic technology is expensive. AT&T is currently providing it only in limited urban areas, so you’ll need to check your ZIP code to see if it’s available in your neighborhood.

AT&T Internet Deals

$100 Visa Rewards Card

When new customers order their service online, they’ll be given a $100 Visa Rewards Card that can be redeemed at a variety of shops and restaurants. However, this deal is subject to change.

AT&T Smart Home Manager

All AT&T internet customers get access to the Smart Home Manager app, which lets you see who’s connected to your network, manage family screen time and change your network password from anywhere.

AT&T Data Caps

AT&T’s internet plans come with 1 TB data caps. The Internet 1000 fiber plan is unlimited.

AT&T does charge a fee of $10 for every 50 GB by which you exceed your limit. However, they do offer the option to upgrade any of their plans to unlimited data for an additional $30/mo.

AT&T Internet Pros and Cons

Pros

  • A variety of plans meant to meet the needs of many different consumers
  • Enough plans to meet a variety of price ranges
  • High customer satisfaction ratings

Cons

  • Limited service area
  • Plans do come with data caps
  • Few special deals are given in exchange for signing up for their services

AT&T Customer Service 

If you need to reach AT&T customer service, you can do so in a variety of ways. One of the easiest is by phone at (800) 288-2020, available 24 hours a day. If you’re having a technical problem, you may want to run a speed test before you call so that you can give that information to the technician.

AT&T Internet Frequently Asked Questions

  • Can I get AT&T internet only? Yes. AT&T offers a variety of both DSL and fiber internet plans. You can save some money by bundling your internet service with AT&T TV or DIRECTV services, but this is not required.
  • How much is AT&T internet? AT&T internet-only plans are $49.99/mo.
  • Does AT&T have unlimited WiFi? You can use a router to create a home WiFi network that allows you to wirelessly connect all your devices to the internet. In addition, all AT&T home internet subscribers have access to a national network of AT&T hotspots. This gives you unlimited WiFi access whenever you are in range of a hotspot, anywhere in the country.

We supplied the data; now, the decision is yours.

Get started with by seeing which plans are available in your area.

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