AT&T Customer Service

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April 12, 2020

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Have an issue with your AT&T internet service or would like to make some changes? If your internet is down or very slow, calling AT&T customer service is the fastest way to solve the issue. The company offers a variety of broadband services nationwide. So, which customer service number is right for you? Here’s a breakdown: 

AT&T customer service phone numbers

AT&T customer service can be reached in a variety of ways, including webchat, email, reaching out on AT&T’s forums, Twitter, Facebook, YouTube or calling. But if your internet is acting up, calling AT&T may be the only way you can reach your internet provider. First, you’ll need to figure out the type of internet service you’re calling about. Your options are:

AT&T customer service bill and account phone numbers

If you have questions about your account’s features, would like to cancel or change your service or would like to review or pay your bill with a customer service representative, call the following numbers:

  • AT&T U-verse Internet, Fixed Wireless Internet and DSL: (800) 288-2020.  Hours of service: Monday to Friday from  8 a.m. to 7 p.m. your local time and Saturday, 8 a.m. to 5 p.m. local time.
  • Dial-up: (866) 435-3264.  Hours of service: Weekdays (Monday to Friday) from 8 a.m. to 5 p.m. your local time

AT&T customer service technical support phone number

If you need someone to walk you through how to set up your router or modem, or your internet connection isn’t working, AT&T technical support will help you. Allow yourself some time when you call — the AT&T technician will probably ask you to follow some steps such as rebooting your device and possibly run some procedures to troubleshoot and fix the situation, which could take a while.

  • For all types of AT&T, the technical support number is: (800) 288-2020.  Hours of service: 24 hours a day, seven days per week.

AT&T customer service ConnecTech paid technical support phone number

If you paid for a technical support plan or it came included with your service, you have access to a dedicated support line. 

  • ConnecTech phone number for all AT&T internet services: (866) 294-3464. Hours available: Every day from 8 a.m. to 11 p.m. Central time.

Other AT&T internet phone numbers

If the customer service numbers above don’t seem to match your problem, there are other options:

  • Disability services phone number: TTY (800) 651-5111 or voice (866) 772-3140.  Hours: Weekdays (Monday to Friday) from 10 a.m. to 10 p.m. Eastern time and Saturday from 11 a.m. to 7:45 p.m. Eastern time.
  • Digital Life Security System billing and account information phone number: (855) 288-2727. Hours: Monday to Friday from 8 a.m. to 11 p.m. Eastern time and Saturday from  8 a.m. to 9 p.m. Eastern time. 
  • AT&T TV services, including DirecTV and U-Verse billing and account phone number: (800) 288-2020. Hours: Weekdays (Monday to Friday) 8 a.m. to 7 p.m. local time and Saturday from 8 a.m. to 5 p.m. local time.
  • AT&T TV services technical support phone number: (800) 288-2020. Hours: 24/7.

AT&T internet customer service reputation

80

The company received a B- out of a possible A+ score from the Better Business Bureau (BBB). According to the BBB, AT&T was given a B- for, “Failure to respond to six complaints filed against business.” 

The internet provider earned the lowest possible rating from customers with an average of one out of five stars from 2,138 customers. The BBB reports there have been 48,475 customer complaints against AT&T Broadband Services closed in the last three years and 15,886 complaints closed in the last 12 months.

Other ways to contact AT&T customer service 

Wait times can sometimes be long when calling AT&T customer service. If you’d like alternative ways to contact customer service, consider the following:

  • Live chat

  • Message in real-time with a customer service agent by clicking on live chat. Here are the links, according to your internet service type: AT&T U-verse Internet, Fixed Wireless Internet, DSL and Dial-up.

  • Facebook

  • Regardless of what type of AT&T Broadband service you have, you can reach out to AT&T customer service by sending a message or posting a question on AT&T’s Facebook page.

  • Twitter

  • Send a short Tweet of 140 characters or less on Twitter. AT&T seems to quickly respond to customers on Twitter.

  • YouTube

  • If you’re a visual person, you may get a lot out of AT&T’s YouTube channel. AT&T regularly uploads video tutorials, including how to program your U-Verse remotes or installation tips to set up DIRECTV. 

  • AT&T forums

  • The internet provider’s forums are a great resource when you have questions. You can search for questions you have, which may have been answered already, or post your own question or problem for a response. Here are the links to the AT&T internet forums: AT&T U-verse Internet and Fixed Wireless, DSL and Dial-up service

  • Provider in-store locator

  • If you’d rather handle your issues in person, visit AT&T’s store locator page to find an AT&T store near you. All you need to do is enter your city and state or your zip code to see a list of the closest locations in map and list form. The store locator will provide you with information about the store’s services and contact phone numbers if you’d like to call ahead and make an appointment to come in.

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AT&T troubleshooting and quick help guides

AT&T provides several ways to reach out to customer service, but you can take care of many of the most common problems on your own. Avoid long call wait times by referring to the following troubleshooting steps for common issues:

Ways to pay your bill:

  • Pay online by signing in to your account and entering your bank info or paying with a major credit card or debit card
  • By setting up AutoPay
  • Using your phone with the myAT&T app installed
  • By dialing *PAY (*729) from your AT&T mobile phone
  • In person at an AT&T location
  • By mailing a check to AT&T, PO Box 5014, Carol Stream, IL 60197-5014
  • By using doxo
  • Scheduling an eBill through your bank

Trouble with your internet connection:

  • Unplug your router’s power cord
  • Wait 20 seconds
  • Plug the power cord back in
  • Wait up to 10 minutes for the device to reboot and the Broadband light to blink green

Find your network info:

  • Check for a sticker on the side of your gateway
  • Your home’s WiFi name is labeled WiFi Network Name
  • The login password is labeled WiFi Password

Slow internet:

  • Cut down on the number of devices streaming movies and gaming — these activities use a lot of data
  • Disconnect third-party devices and try connecting directly to your gateway
  • Turn off your TV receivers connected to your gateway and close streaming apps when not in use
  • Clear your browser’s cache and delete cookies

AT&T troubleshooting and helpful guides

You can save yourself time on hold by addressing some of the most common issues. Here are quick links to things you can handle yourself.

AT&T customer service frequently asked questions


How long is the wait time to talk to someone at AT&T customer service?


Wait times vary according to the number of customers asking for help. AT&T will keep you updated with an estimated wait time.


What do I need to provide to speak with AT&T customer service?


You’ll need your account number or phone number linked to your home internet service. AT&T may also ask you some questions to verify it’s you, such as the last four digits of your Social Security number or home address.


How long will it take to resolve my issue?


In many cases, your technical or billing issue will be handled on the same call. Some issues may take longer or require a technician to visit your home, but AT&T will explain this to you.