AT&T Customer Service

Check Availability
Carly Severino
July 23, 2020

Topics Covered on This Page

AT&T Customer Service Phone Numbers Order New AT&T Service AT&T Troubleshooting & Helpful Guides Frequently Asked Questions

AT&T Customer Service Phone Numbers

Reaching a live AT&T customer service representative is as easy as dialing the right support number. The following outlines some of the best ways to reach AT&T’s customer support team:

HotlinePhone NumberSupport OfferedAvailability
AT&T Internet, Fixed Wireless Internet and DSL800.288.2020• Questions about account features
• Bill pay
• Service changes
• Account cancellation
Monday – Friday: 8 a.m. – 7 p.m.
Saturday: 8 a.m. – 5 p.m.
(Local time)

AT&T Technical Support800.288.2020• Technical support
24/7
ConnecTech866.294.3464• ConnecTech paid technical support for paid support plans
Monday – Sunday: 8 a.m. – 11 p.m. ( CST)
AT&T Disability ServicesTTY: 800.651.5111
Voice: 866.772.3140
• Support for customers with disabilities
Monday – Friday: 10 a.m. – 10 p.m.

Saturday: 11 a.m. – 7:45 p.m. (EST)
Digital Life Security System855.288.2727• Billing and account information
Monday – Friday: 8 a.m. – 11 p.m.
Saturday: 8 a.m. – 9 p.m.
(EST)
George Rudy/Shutterstock

Order New AT&T Service

To order new AT&T service, customers can either shop online or call to order at 855.333.0107. Customers may also visit an AT&T store in-person to sign up for services. Use the store locator to find the one nearest to you.

AT&T Troubleshooting and Helpful Guides

AT&T customers can find the answers to many of their questions by referring to our troubleshooting and quick help guides. The list below outlines some of the most common concerns our customers have and the easy solutions we offer for them to find a quick resolution.

Bill Pay

Customers looking to pay their service bill may do so by following the steps below:

·   Pay online by signing into your account and providing your bank information or paying with a credit or debit card

·   Set up AutoPay through your online account or by calling customer service at 800.288.2020

·   Pay through the myAT&T mobile app

·   Dial *PAY (*729) from your AT&T mobile phone

·   Pay in-person at an AT&T location

·   Mail in your check to AT&T, PO Box 5014, Carol Stream, IL 60197-5014

·   Use doxo to pay your bill

·   Schedule an eBill through your bank account

Troubleshooting Your Internet Connection

Easily regain internet access by following the steps below:

·   Unplug your router’s power cord

·   Wait 20 seconds

·   Plug the power cord back in

·   Wait up to 10 minutes for the device to reboot and the broadband light to blink green

Locate Your Network Information

Your AT&T network information is readily available on your gateway. Access it by:

·   Checking for a sticker on the side of your gateway

·   Your home’s WiFi name is labeled WiFi Network Name

·   The login password is labeled WiFi Password

Troubleshooting Slow Internet Connection

Slow internet speeds can be caused by a number of different factors. Use the guide below to gain faster internet speeds in your home:

·   Reduce the number of devices streaming movies or games (these use the most data)

·   Disconnect any third-party devices and try connecting directly to your gateway

·   Shut down the TV receivers connected to your gateway and close any streaming apps not currently in use

·   Clear your browser’s cache and delete cookies

AT&T Frequently Asked Questions

How long is the wait time to talk to someone at AT&T customer service?

Wait times vary according to the number of customers asking for help. AT&T will keep you updated with an estimated wait time during your call.

What information do I need to provide to speak with AT&T customer service?

To speak with an AT&T customer service representative, you’ll need to provide your account number or phone number linked to your home internet service. You may also be asked to provide additional details, such as the last four digits of your Social Security number or home address, so AT&T can verify that it’s you.

How long will it take to resolve my issue?

Many concerns — especially technical or billing issues — can be handled easily on the same call. For more complex problems that require a technician to visit your home, the resolution process may take longer. However, AT&T will explain what to expect in terms of getting a final solution to your problem during your call.

How can I reach live customer service?

To speak with an AT&T customer service representative, you’ll need to provide your account number or phone number linked to your home internet service. You may also be asked to provide additional details, such as the last four digits of your Social Security number or home address, so AT&T can verify that it’s you.
·   AT&T Internet
·   Fixed Wireless Internet
·   DSL & Dial-up

How do I report an AT&T cellphone outage?

If you experience a cell phone outage, you may report the outage through the following methods:
·   Use the Troubleshoot & Resolve tool available in the myAT&T mobile app
·   Use the online Troubleshoot & Resolve tool
·   Call AT&T Technical Support at 800.288.2020
·   Send a message to @ATTU-verseCare

How do I see my AT&T cellphone bill?

To view your AT&T cellphone bill, you may either:
·   Sign into your online account
·   Access your bill summary through the myAT&T mobile app
·   Call AT&T customer service at 800.288.2020