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How to Contact Verizon (FiOS and DSL) Online

The Verizon company offers many different services.  Verizon FiOS is probably the one most people think of when they hear Verizon.  This is the business’s internet, phone, and television service. They have over 5 million customers in nine states across the Mid Atlantic/ Northeast region.  Verizon also offers DSL in the same area. No matter what you use Verizon for, you will probably need to contact the company at some point. Here are all the ways you can do that.

Call Verizon

You can call Verizon at 1 (800) 837-4966.  This technical support line operates 24 hours a day, seven days a week.  That’s right; you can talk to an actual person anytime by dialing this number.  According to the website GetHuman.com, the average wait time is about 18 minutes, and the best time to call (that is, the time you most likely won’t have to wait nearly 20 minutes) is 9:30 a.m. 

If you don’t want to sit on hold, you can have Verizon call you back.  There are two variations of this. First, you can get a callback as soon as an agent becomes available.  This is a good option if you need help as soon as possible but just want to do other things on your phone while you wait rather than listen to hold music.  The second option is to request a call time. This is a great way to fit a call into your busy schedule and guarantee that you’ll speak to an agent as soon as you pick up the phone.

To set up either of these types of callbacks:

  1. Search “contact Verizon fios” on Google.
  2. Find the result with the heading “Contact Us – Verizon FiOS.”  It should be close to the top of the list.
  3. Click on the link.  It will take you to verizon.com/support/residential/contact-us.
  4. Find the box that is titled “Talk to Us.”
  5. Click on the button that says “Call Me.”
  6. You will be prompted to login to your account to set up a call.

Alternatively, you can call Verizon at the number listed above and set up a time for them to call back.  This way there’s a chance you can talk right then if there’s someone available.

You can also call Verizon Customer Care at 1 (888) 553-1555.  This is not the best way to reach the company as you may get redirected to the main number anyway depending on your problem.  More information is available through the technical support line. Dial this number only if you need assistance with setting up service, device support, a service outage, disputing a charge on your bill, or transferring service.  The best time to call this number is 1:45 p.m., and the average wait time is 13 minutes.

Chat Online

If you’d rather not talk to another human being, good news: you can chat online with a Verizon FiOS agent anytime.  To do this:

  1. Go to verizon.com/support/residential/contact-us.
  2. Find the box with the heading “Chat with Us.”
  3. Click on the “Chat now” button.
  4. A chat window will open.  You will be asked to answer some automated questions before being redirected to an agent if needed.

If you aren’t going to remember that link, another way to access Verizon’s online chat is

  1. Search “Verizon FiOS” on Google.
  2. Look for the information box on the right-hand side of the screen.
  3. Next to “Customer service chat,” click on the link that says “Online Chat.”
  4. You will be redirected to Verizon’s website’s contact page.  If a chat window doesn’t open automatically, follow steps two through four above.

Social Media

Don’t want to stop scrolling through your newsfeed to chat with Verizon?  You don’t have to. The company has profiles on Instagram, Facebook, and Twitter.  Direct message, comment, or tag any of these accounts for customer support. Responses will most likely be quicker during normal business hours.  For best results, make sure you are messaging the FiOS account, not Verizon Wireless or any other part of the company.

Email

If you’re a little bit more old fashioned, you can always email Verizon.  Use verizon.hsi.tech.supt@verizon.com to reach technical support. While customers say they have received responses from this email address, it is not listed anywhere on Verizon’s website.  It may take up to a few days for a reply.

Community Support

Get your questions answered by other Verizon customers through the company’s online forums.  To access these, go to forums.verizon.com. Once there, you can browse past posts from community members or create your own.  The site has a search feature as well as specific sections like FiOS and High Speed Internet (DSL) so that you can find what you are looking for quickly and easily.  There are also how-to videos produced by users that give step by step instructions to complete common fixes.

Current featured topics in the FiOS community include:

  •         I want to use my own router and keep tv guide
  •         Need help understanding my FiOS ONT, battery backup, and router
  •         Quick fix for Red Globe issues
  •         Using your own router with Verizon FiOS
  •         Issue with redeeming Samsung Pro

Figure It Out on Your Own – Website FAQs

If you don’t want to bother with trying to reach or collaborate with other people at all, you can try to fix your issue using guides from Verizon’s website.  On the contact page that can be reached at verizon.com/support/residential/contact-us, you will find a section called “Frequent Topics.” There is a search feature as well as several common questions listed right in the box, including:

  •         Pay my bill now
  •         Fix connection issues
  •         Fix slow internet speed
  •         Moving
  •         Outages near me
  •         Get FiOS

You can also access a list of frequently asked questions at fios.verizon.com/faq.  These include explanations about FiOS availability and FiOS for businesses. General information about DSL can be found at verizon.com/info/dsl-services.