Verizon customer service: Contact and support options

Verizon customer service phone numbers

As one of the biggest internet providers in the U.S., Verizon has an ample team of customer service, technical assistance and local installers to help you virtually around the clock.

Additional Verizon customer service numbers

• Prepaid customer service: (888) 294-6804
• Business contacts: (800) 465-4054
• National Accessibility: (888) 262-1999
• 5G and LTE Home Internet: (800) 922-0204
• Bill pay: (800) 345-6563

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Or call us today: (844) 451-2720 (844) 451-2720

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Verizon customer service contact options

Reach specialized Verizon Fios customer service departments, stay in touch with Verizon customer support via social media or get help from the Verizon community and forums. You can also visit a Verizon store location to speak with a Verizon representative in person.

Verizon online customer support

There are a variety of ways to interact with Verizon support staff online. They have an app and a live chat, as well as forums and social media accounts.

• My Verizon App: The app connects users with tech support, purchasing options and billing.
• Verizon Live Chat: Live Chat allows users to sign in to their active account and initiate a conversation with support staff.
• Verizon social media: Facebook: Connect with Verizon customer service via Facebook Messenger. X (formerly Twitter): Send a tweet @VerizonSupport for Fios-related issues or @VZWsupport for Verizon Wireless issues. Send them a direct message on Twitter for the quickest response.
• Video forums: Connect with users just like you to find useful information and get answers to frequently asked questions.
• Video chat: Connect to a live customer service agent for a video chat.

Verizon in-person customer support

Verizon has thousands of stores across the country if you’d prefer to talk to someone face-to-face about customer support issues.

• Verizon store locations: Find local Verizon stores and phone numbers.

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How to pay your Verizon bill 

Pay your Verizon bill on your time with multiple ways to pay, including cash, check, E-check, ATM and most major debit or credit cards. If you are a Verizon business customer, you can pay your Verizon bill here.

Pay your Verizon bill by phone:

• Call the Verizon bill pay phone number at (800) 345-6563

Pay your Verizon bill online:

• Log in to verizon.com/my-verizon.

Pay your bill using the My Verizon App:

• Download the My Verizon App to your smartphone.

Pay your Verizon bill in person:

• Find a Verizon store location.

How to pay your bill by calling customer service:

• Call Verizon customer service at (800) 837-4966. 

Pay your Verizon bill by mail:

• Send a check or money order to the nearest Verizon payment address.

Pay your bill with disconnected account website:

• Go to the disconnected account site. You will need the cellphone number, last name and ZIP code associated with your previous account.

Pay your bill online without signing in to My Verizon:

• Go to Pay My Bill. 

Verizon troubleshooting and quick help guides

Save time by troubleshooting Verizon service issues without contacting Verizon customer service. Of course, Verizon customer service technical support is available 24/7 to help at (800) 837-4966.

Assistance with Verizon Fios self-installation

Sign into MyVerizon or download the My Fios app for step-by-step guides for quick TV and internet installation. You can also watch self-install videos that walk you through the process.

View the updated status of your Verizon repair ticket

You can view or close your repair ticket when you sign in to My Verizon using your user ID and password. You can also check repair requests using your ticket number and ZIP code or your email and Verizon telephone number.

Check for Verizon outages in your area

Visit the Verizon service outage page to check for outages in your area and troubleshoot possible reasons why your Verizon service may be out. You can also report a Verizon service outage in your area. 

Report a security issue with your Verizon Fios service

There are several ways to report a security issue to the Verizon team. You can:

• Visit Verizon’s security vulnerability forum.
• Call the Verizon Security Control Center number (800) 294-3496.
• Email your issue to emergencycyberreport@verizon.com.