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How to Contact Frontier Communications Online

If you have Internet, cable TV or phone service through Frontier Communications, you will probably have to contact the company at some point, whether it’s to ask a question about your bill or to find out how to record Keeping Up with the Kardashians. Lucky for you, Frontier offers several different options for getting in touch with a customer service representative or technical support on its website. Whether you are setting up a new wireless network, programming your TV remote control or having trouble with your router, there are many different ways you can contact Frontier Communications for help. 

Call Frontier Communications

The first step most people take when they need help with a billing question, connectivity issue or service interruption is to call customer service. Sometimes you just want to talk to a real person and get live assistance without having to repeat yourself to an automated service system. According to its website, Frontier Communications offers 24/7 technical support, which means you can reach a customer service representative and get tech support help any time of the day or night. You can contact Frontier’s customer support center by dialing (800) 921-8101 or (877) 462-6606, or by scheduling a call back. Many people prefer the call back option because it means they don’t have to wait on hold until a customer service representative can get on the line. To schedule a call back from Frontier:

  1. Go to frontier.com
  2. Hover over the “Support” tab at the top of the page
  3. Click on “Contact Us”
  4. The middle option you’ll see there is “Schedule a Call Back”
  5. When you click on that, a new window will open
  6. Answer each question, schedule an appointment for a call back, and a Frontier representative will get back to you

Chat with Frontier Customer Service

Live chat is a helpful tool for customers who want to speak to a customer service representative but don’t necessarily want to make a phone call or risk getting stuck on hold. On the same customer support page as the “Schedule a Call Back” option, there is a “Chat Live” button. When you click on this button, a window will pop up asking for your account information and details about the question you have or the issue you are experiencing. If the chat feature is available, you can begin chatting with a Frontier representative right away. If the chat feature is not available at the time you request it, you will be prompted to either call Frontier directly or schedule a call back. 

Troubleshoot Using Frontier’s Online Help Center

Chances are, if you have a question about your service, your equipment or some other issue you are experiencing, someone else has already asked it. If you want to try to troubleshoot the issue on your own without contacting customer service, head over to Frontier’s online help center to peruse articles on topics having to do with billing, Internet, TV or phone service. To use Frontier Communications’ online help center, follow these simple steps:

  1. Go to frontier.com
  2. Hover over the “Support” tab at the top of the page
  3. Click on “Help Center”
  4. Click on the support topic that best matches your issue (Account, Billing, Internet, TV, Phone or Troubleshooting)
  5. A new page will open, offering a more specific list of potential issues
  6. If you see the issue you are experiencing there, click on it
  7. Follow the prompts to resolve the issue

 

Another helpful tool Frontier offers as part of its online help center is a video gallery that walks you through some simple fixes for Internet, phone and other service or equipment issues. This includes how to restart your router, how to program your remote control and how to navigate Frontier Vantage TV’s On Demand feature.

  1. Go to frontier.com
  2. Hover over the “Support” tab at the top of the page
  3. Click on “Video Gallery”
  4. Review the “Categories” section on the left side of the page
  5. Click on the category that best matches your issue 
  6. Click on the video for step-by-step instructions on how to resolve your issue

Use Frontier’s Support Wizard

If you need help with your phone, Internet or TV, you can get personalized answers to your questions by using Frontier’s helpful online Support Wizard feature. The Support Wizard is an interactive guide that will lead you through troubleshooting the issue on your own with easy to understand, step-by-step instructions. Based on the answers you provide, the Support Wizard will offer potential solutions, beginning with the easiest fixes first. If you’re looking for a quick fix, Frontier also offers an automated troubleshooting tool that can help customers remedy many common connection or service-related issues with ease. Or, if you have a more general question in mind and you think it can be answered with a simple search, you can type your question into the search bar on the Frontier website. You’ll find a host of articles that address the specific topic you searched for and any related topics as well. 

Follow Frontier on Social Media

Social media is more than just a platform for posting pretty pictures and keeping in touch with your old college buddies. More and more, companies like Frontier Communications are using Facebook, YouTube and Twitter as yet another avenue for fielding customer questions and offering quick and easy customer support solutions. Frontier Communications is active on Facebook as @FrontierCorp and the company has a reputation for being very responsive to messages, in most cases replying within minutes. On Twitter, Frontier Communications (@FrontierCorp) has more than 26,000 followers and encourages customers to tweet the company for help 24/7. If you are a current Frontier Communications customer, you will probably want to subscribe to the company’s YouTube page as well. There, you’ll find dozens of videos on topics ranging from understanding your bill to connecting your devices to a wireless network. 

Navigate the MyFrontier App

If you need to contact Frontier Communications on the go, using the MyFrontier App might be the best option for you. From the app’s home screen, tap the menu icon located in the top left corner and choose the “Contact Us” option. Select the “Billing & Account,” “Technical Support” or “Collections” tab and from there, you can choose the best way to get in touch with Frontier.