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How to Contact Cox Online

Cox Communications, also known as Cox Cable, is the third-largest cable company in the United States, serving more than six million customers. That includes 3.5 million Internet subscribers, 3.2 million telephone subscribers and 2.9 million cable subscribers, many of whom are in a bundle. If you are one of the millions of Cox customers out there, you will likely have to contact the company at some point, whether it’s to set up a new account, transfer your service or troubleshoot a problem with your Internet, cable or phone service. The following are some simple ways you can contact Cox online.

Call Cox Customer Service

There’s nothing like speaking to a real person who listens to what you have to say and offers immediate live assistance. For this reason, calling customer support is one of the first steps most people take when contacting their internet service provider. When you call Cox, you can choose to talk with an agent in sales, customer support or services. 

  • The Cox sales team can be reached Monday through Friday, from 8am to 8pm, and on Saturday, from 9am to 6pm, at 1-800-818-0679. 
  • Cox support services is available 24 hours a day, 7 days a week, by dialing 1-800-234-3993.
  • If you need to call about Homelife equipment, dial 1-877-404-2568. Homelife sales and billing hours are Monday through Friday, from 8am to 8pm, and on Saturday, from 9am to 6pm, and Homelife tech support is available 24/7. 
  • If you need Complete Care tech support help, dial 1-877-269-2778. Sign up hours are every day, from 8am to midnight. Billing hours are Monday through Friday, from 8am to 8:30pm, and weekends, from 8am to 5pm. Tech support is available 24/7.
  • If you are moving and you need to transfer your Cox Internet, cable or phone service, you can request a move online. To follow up on your online transfer, dial 1-877-620-2098 Monday through Friday, from 8am to 11pm, on Saturday, from 9am to 7pm, or on Sunday, from 10am to 6pm. 

Chat with Cox Online

Sometimes all it takes to get your question answered or find a quick and easy solution to the issue you are facing with your Internet, TV or phone service is an online chat with a Cox customer service representative. To initiate a chat session on the Cox website:

  1. Go to cox.com
  2. Click on the “Contact Us” link located on the top right side of the screen
  3. Scroll down to the “Great ways to get in touch” section
  4. Click on the “Let’s Chat” button
  5. That will open up a new box with a welcome note from the Cox virtual assistant and some common customer questions you can click on
  6. Or, you can type a question in the text box
  7. If you want to chat with a real person at any time, you can simply type “live agent” 

 

Another way to access the Cox online chat option is to do a quick Google search. 

  1. Search “contact Cox Communications” 
  2. On the right side of the screen, you’ll see information about the company
  3. Next to “Customer service chat,” click on the “Online Chat” link
  4. That will take you to the “Contact Us” page on the Cox website
  5. Scroll down to where it says “Chat online” and click the “Let’s Chat” button

Chat Support Forum Q&A

One of the best places to go to for help with a question about your service or equipment is the Cox online chat support forum. There, Cox customers can connect with one another, post questions about specific issues they are facing, see what steps other customers have taken to resolve similar issues, and share helpful articles highlighting potential solutions. This type of online community is a valuable resource for customers experiencing common issues with their Internet, phone or cable service.

  1. Go to cox.com
  2. Click on the “Contact Us” link located on the top right side of the screen
  3. Scroll down to the “Great ways to get in touch” section
  4. Under “Chat Support Forums,” click on the “Go to forums” link
  5. At the top of the screen, click on the “TV Forum,” “Internet,” “Phone” or “Apps” tab, depending on your needs
  6. Click on any topics that appear to be related to your same issue

Navigate the Cox Website

Sometimes you can find the answer or solution you are looking for just by using the resources available right on the Cox website. If you go to the Cox homepage and click on the “Contact Us” tab at the top of the screen, you’ll be directed to a help page with a range of topics related to billing, services, support and account questions. For instance, if you want to know how to reset your Internet modem, you would click on that particular topic under “Support” and sign in to your account to access the appropriate support page. 

Download the Cox Connect App

Having customer support right at your fingertips is never a bad thing. Whether your smartphone runs on iOS or Android, you can download the Cox Connect App for easy access to your account information, your billing details and your Internet, phone and TV services and features. Using the app, you can check your account balance, manage your WiFi devices, set a DVR recording, view TV listings, chat with customer care, access support articles and more, all while on the go. 

Reach Out via Facebook Messenger

Social media is another great way to connect with Cox and get a quick response to your question. Cox is active on Facebook as @coxcommunications and the company has more than 990,000 followers. There are a couple of different ways to contact Cox on Facebook. From the “Contact Us” page on the Cox website, simply scroll down to the “Great ways to get in touch” section and click on “Chat now” to chat with a customer support agent via Facebook Messenger. Or, you can search @coxcommunications on Facebook and send a message directly from the company’s Facebook page. According to Facebook, Cox typically replies to messages within an hour. Cox also operates a Twitter account at @CoxHelp, where the company offers customer service and support 24 hours a day, 7 days a week.