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How to Contact CenturyLink Online

CenturyLink is an internet service provider that is available in a large swath of the United States from the Northwest to the Southeast.  They have internet, phone, and television services available. If you are a CenturyLink customer, chances are you will need to contact them at some point.  Whether you are setting up service or troubleshooting an outage, here are all the ways you can contact CenturyLink.

Call CenturyLink

CenturyLink has a virtually uncountable number of phone numbers.  This is due to the company having different numbers depending on the area you live in.  For each region, they have different phone numbers for the following departments available at the listed times:

  •         Repair and tech support – 24/7

o   Internet repair

o   Phone repair

o   Prism TV repair

  •         Account and billing support – Monday to Friday 8 a.m. to 6 p.m. local time
  •         Payment specialists – Monday to Friday 8 a.m. to 6 p.m. local time
  •         Order new services – Monday to Friday 8 a.m. to 6 p.m. local time, Saturday 9 a.m. to 5 p.m. local time
  •         Move, disconnect, or cancel – Monday to Friday 8 a.m. to 6 p.m. local time
  •         Assistance in Spanish – Monday to Friday 8 a.m. to 5 p.m. Pacific time for West, Central time for East
  •         TTY – available in every department at the times listed

Because CenturyLink doesn’t have just one phone number or even just a single number for each department, you will have to go to their website and enter your location to know how to call them.  To do this:

  1. Search Google for “contact CenturyLink,” or go directly to their contact page at centurylink.com/home/help/contact.
  2. Enter your zip code in the popup window.
  3. Scroll down to the section of the webpage with the heading “Give Us a Call.”
  4. Dial the number under the department you need to reach.

If you live outside of the service area but want to contact CenturyLink about their long-distance services, you can call (866) 642-0444 from Monday to Friday 7 a.m. to 9 p.m. Eastern time.

If you want to pay your bill over the phone, you can call (800) 244-1111 anytime from anywhere.  If you call on a weekday between 7 a.m. and 6 p.m., an agent can process your payment instead of the automated system.  However, there is a $3.50 convenience fee for talking to a person rather than a machine.

Chat Online

If all of that hassle to find a phone number is too much for you, you can opt to chat with CenturyLink online no matter where you live.  No hours are listed for this service, but responses will most likely be prompt within weekday business hours. To access online chat:

  1. Go to centurylink.com/home/help/contact.
  2. Enter your zip code in the popup window.
  3. Scroll down to the section titled “Connect with Us Online.”
  4. Decide whether you need to contact the repair or products and billing department.
  5. Click on the “Start Chat” button underneath the service you require.

To get to the online chat without trying to remember that long URL:

  1. Search Google for “CenturyLink” or “contact CenturyLink.”
  2. Look for the information box on the right side of the screen.
  3. Next to “Customer service chat,” click on the “Online Chat” link.
  4. You will be taken to the contact page of CenturyLink’s website.  Enter your zip code in the popup window when prompted.
  5. If the chat does not open automatically or the wrong department’s chat opens, follow steps three through five above.

Social Media

People of Facebook and Twitter, rejoice; you can contact CenturyLink right from your favorite platform.  The business responds to questions through Facebook Messenger on Monday through Friday from 7 a.m. to midnight and Saturday through Sunday 9 a.m. to 7 p.m. Central time.  They are active on Twitter at the same hours, responding to both direct messages and tweets at their account. If you have already contacted customer service about something and your issue remains unresolved, CenturyLink requests those kinds of messages go through social media.

Email

You can “email” CenturyLink through a form on their website.  Emails are specifically for the repairs department and therefore not a good way of getting information about any other issue.  To contact CenturyLink repairs in this way:

  1. Search Google for “CenturyLink” or “contact CenturyLink” or go directly to centurylink.com/home/help/contact.
  2. Enter your zip code in the popup window when prompted.
  3. Find the box with the heading “Repair” in the “Connect with Us Online” section of the webpage.
  4. Click on the link that says “Email Repair.”
  5. A new tab will open.  Fill out the form with the following information:
  6. Billing telephone number
  7. First name
  8. Last name
  9. Email address
  10. Describe your issue

CenturyLink should email you back within one business day.

Other Online Supports

There are many other services available on CenturyLink’s contact page, which can be found at centurylink.com/home/help/contact.  These include a search feature to find online support and a list of trending help topics with links that include:

  •         Enroll in autopay
  •         Find your My CenturyLink username and password
  •         Pay your bill online
  •         Troubleshoot Wi-Fi
  •         Where’s my technician?
  •         Troubleshoot an internet connection

You can also test your internet or phone line from this webpage.  In the “Test Your Services” box, enter your account or billing phone number and billing zip code, then click “Run Test.”  The site will tell you if there is a problem with your internet or phone and if this is a widespread, local, or personal issue.  It will also give you steps to fix the problem if there is one.

Near the bottom of the page, there is a collection of popular support tools that can be helpful when looking for solutions for common issues.  These topics include:

  •         Internet speed test
  •         Service troubleshooter
  •         Where’s my technician?
  •         Modem capability
  •         Manage my services
  •         Find product availability

The contact page also has links to pay your bill online and how to get support if you are a small business or enterprise.