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How to Contact AT&T Online

AT&T has millions of customers across the United States, many of whom live in the South, Midwest, and California.  Whether you use AT&T’s services for TV, internet, or a cell or home phone, odds are you will have to contact the company at some point.  This could be to troubleshoot an issue or set up an account. No matter the reason, here is a list of all the ways to get in touch with AT&T.

Call AT&T

Calling is probably the first thing you think of when you want to contact customer service.  AT&T has quite a few different phone numbers, each one for specific situations. If you are trying to set up internet service, DIRECTV, phone, AT&T U-verse TV, or AT&T wireless, call 1-833-591-1886.  This number is also for checking availability in your area, upgrading and adding services and products, purchasing new phones, and adjusting data plans.

Call 1-800-288-2020 for customer service, technical assistance, and questions about billing and orders.  Tech support is available 24 hours a day, seven days a week. You can call customer service on Monday through Friday from 8 a.m. to 7 p.m. and Saturday from 8 a.m. to 5 p.m. local time.

Additional phone numbers are listed below by category.  If you can’t find the one you need, check AT&T’s website.  To look up phone numbers:

  1.   Go to att.com/support/contact-us
  2.   Select your service.  Options include:
  3.   Wireless
  4.   TV
  5.   Internet
  6.   Home phone
  7.   Home security
  8.   Scroll down to the section titled “Customer Service” and “Other Contact Options” to find the number you need.

Wireless

If you need help specifically with wireless service technical support, AT&T billing, or other wireless service issues, then you should call either 611 from an AT&T phone or 1-800-331-0500 from any phone.  The same hours listed above apply to these numbers.

(888) 333-6651 can be called for new wireless service on weekdays from 8 a.m. to midnight and weekends 8 a.m. to 11 p.m. eastern time.  Call (877) 782-8870 anytime to check your order status. Support for travel abroad can be obtained at 1-314-925-6925. Calls to this number are free from mobile phones and available 24/7.

AT&T also has numbers for accessibility resources.  For TTY, call (866) 241-6567. For voice, call (866) 241-6568.  Support is available at these numbers from Monday through Friday 10 a.m. to 10 p.m. and Saturday 11 a.m. to 7:45 p.m. eastern time.

TV

If you are calling about television and need accessibility resources, these are available weekdays 10 a.m. to 10 p.m. and Saturdays 11 a.m. to 7:45 p.m.  Dial (800) 651-1111 for TTY and (800) 772-3140 for voice.

For DIRECTV support for travel abroad, call 1-408-962-1025.  Help is available all day, every day, and calls are free from a mobile phone.

If you have U-verse TV, call (844) 827-7057 for new service weekdays 8 a.m. to 10 p.m. and weekends 8 a.m. to 5 p.m. eastern time. 

Internet

For new AT&T Internet service, call (866) 861-6075.  ConnecTech paid technical support can be reached every day from 8 a.m. to 11 p.m. at (866) 294-3464. 

If you have fixed wireless internet, ConnecTech can be reached at the number and time above.  For new service, call (877) 990-0041 for English or (877) 900-0046 for Spanish Monday through Friday from 8 a.m. to 8 p.m. or Saturday 8 a.m. to 5 p.m.

Dial (800) 651-5111 for TTY or (866) 772-3140 for voice for all types of internet support.

Social Media

If calling people freaks you out to the point that scrolling past all those phone numbers gave you a mini panic attack, don’t worry.  AT&T can be reached from the comfort of your social media accounts. The company has active Twitter, Facebook, and YouTube accounts. Direct message them or tweet at the handle @ATTHelp.  No specific hours are listed for these contact methods, but responses will most likely be quicker during normal business hours.

Community Forums

You can contact both AT&T workers and other customers through their online community forums.  This is a great way to find the solution to your problem without directly chatting with anyone, either online or on the phone.  There are more than 1.3 million members of the community who have made more than 2.9 million posts. Because of the large amount of information available, it is likely that someone has already found the answer to the question you are wondering about.  Even if they haven’t, you can always make a new post.

The AT&T forums are split up into categories including wireless, TV, internet, home phone, business, and more.  Each of these broad areas has folders in it so posts are easier to find. For example, the wireless forum includes the following section titles:

  •         Wireless Account and Billing
  •         Features and Services
  •         Phones and Devices
  •         AT&T Prepaid

These folders have subfolders to sort out questions even further.  There is also a search feature available. Community members can search the entire site or a specific subset of information.  To access AT&T Community Forums, go to forums.att.com. 

Chat Online

AT&T has a chat service available on their website.  You can use this to contact the company every day from 7 a.m. to 1 a.m. eastern time.  To access the AT&T chat:

  1.   Go to att.com/support/contact-us.
  2.   Select your service.  Options include:
  3.   Wireless
  4.   TV
  5.   Internet
  6.   Home phone
  7.   Home security
  8.   Scroll down to the title that says “Prefer to Chat?”
  9.   Click on the button that says “Chat Live.”
  10.   A chat window will open and prompt you to choose the category your question falls under.

Troubleshoot on Your Own

AT&T has support on their website that may be able to help you fix your problem yourself without contacting anyone or looking at other people’s questions.  To access this information:

  1.   Go to att.com/support/contact-us
  2.   Scroll down.  Near the bottom of the page on the left-hand side, there’s a box with the heading “Troubleshoot & Resolve.”
  3.   Select your service.  Options include:
  4.   Wireless
  5.   TV
  6.   Internet
  7.   Phone
  8.   You will then be prompted to sign into your account for personalized help.
  9.   If you selected wireless, you can continue without signing in by selecting the brand of your phone and searching solutions from there.