Shentel internet, phone and TV services

Shentel is a regional provider with plans, pricing and speeds comparable to the larger national providers. Browse Shentel service and choose the right combination of internet, TV and phone plans for your home.

  • PowerHouse 50

    50 Mbps and 500 GB/mo. starting at:

    $40/mo.*

    *Pricing per month for the first two months. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 11/19/20.

    Call to order: (844) 451-2720

Shentel provider overview

Ari Howard Last updated: March 28, 2024

What we like

  • Fast speeds – Shentel internet can deliver gigabit internet speeds, up to 1 Gbps in select areas.

  • Bundle savings – Combining services offers some relief to Shentel’s pricing, with select bundles offering monthly savings of $10 to $20/mo.

  • Free internet security – Shentel internet plans come with free internet security software to protect your connected devices

Things to consider

  • High prices – Monthly costs for Shentel internet and TV are higher than you’ll find from most providers.

  • Price increase after two months – Advertised prices are the two-month promotional price for Shentel services. Prices increase by $25/mo. or more afterwards.

  • AMC networks unavailable – Shentel TV does not carry AMC networks, which include AMC, BBC America, IFC, SundanceTV, WE TV and more.

Shentel Customer Reviews:

25 customer reviews
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Shentel internet, TV and bundle packages

Shentel internet plans

*Pricing per month for the first two months. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 11/18/20.

Available speeds will vary by location, but Shentel is capable of delivering fast download speeds, up to 1 Gbps. Since Shentel uses a cable network, upload speeds will not match download speeds, with upload speeds maxing out at around 10 Mbps in most locations.

Shentel TV packages

*Pricing per month for the first two months. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 03/28/23.

While the $3.95/mo. Starter TV plan is enticing, keep in mind that prices increase by $25.00/mo. or more after two months.

Shentel internet, TV and phone bundles

*Pricing per month for the first two months. Additional fees and terms may apply. Pricing varies by location and availability. All prices subject to change at any time. May or may not be available based on service address. As of 11/18/20.

Shentel equipment and fees

Shentel Internet

Shentel gives you a few options for internet equipment and Wi-Fi service.

Modem and Whole-Home Wi-Fi: $12.95/mo.

Modem only: $8/mo. or purchase for $99

You can also choose to use your own compatible modem and avoid the monthly modem rental fee. If you choose to only rent or purchase a modem from Shentel, you’ll need to supply your own router if you want Wi-Fi service.

Additional Shentel internet fees include:

Installation fee: $99

TV outlet installation: $14.95 per outlet after the first two free installations

Technology fee: $3.00/mo.

Potential overage fee: $10 per 50 GB block needed to satisfy the overage

Shentel TV

DVR service is only available with Shentel internet and TV bundles. Shentel uses TiVo equipment to provide DVR service.

DVR rental fee: $6.95/mo. per device

Shentel FAQs

Do I have to be home for Shentel cable service to be installed?

If service is being connected where there has been active cable service before, then you do not need to be home. However, if you are having digital cable installed or this is the first time your house has been connected to cable, you will need to be home to let the installer in. Digital service installation also includes a quick lesson on the features of the service and how to use them.

You may need to run a channel scan on your TV. Using your remote, access the TV menu and verify that your TV is set to CABLE or CATV instead of ANTENNA or AIR. You can now run a CHANNEL SCAN or AUTO PROGRAM from your TV’s MENU to have your TV search for the channels you were not receiving.

Check that the problem is the cable service and not your TV set or equipment. If you have basic cable service, follow the applicable instructions here to troubleshoot your device. If you have Digital or HD cable service, follow the instructions here. If the problem continues, contact Tech Support via phone, email or chat.

In some systems, there will be continued service for a few hours. However, in certain serviceable areas, it is not guaranteed your phone and 911 services will be functional if there is a power failure. Customers should take precautionary steps to prepare for this need, if desired.

Shentel recently started talking about expanding their service to include fiber internet to the city of Lynchburg, VA. For more information refer to the fiber optic news.

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Call to order: (844) 451-2720

Explore Shentel services

Shentel offers an impressive selection of internet speeds and TV channels. Yet while their service capabilities are just as good as many of the larger providers out there, some may find their prices to be a bit high.


Are you an existing customer looking for help?

View Shentel customer service
Shop Shentel internet plans

Available speeds will vary by location, but Shentel’s is capable of delivering fast download speeds, up to 1 Gbps. Since Shentel uses a cable network, upload speeds will not match download speeds, with upload speeds maxing out at around 10 Mbps in most locations.

Explore Shentel internet

Bundling internet and TV or internet, TV and phone services is the best way to save money. The more you bundle, the more you save.

Explore Shentel bundle deals

Plans start as low as 3.95/mo. and channels reach as high as 235+. It’s also easy to add-on additional premium channels and packages. For instance, you can add Cinemax, HBO, Showtime or STARZ to the Advanced and Ultimate TV packages for an extra $13.95-$17.95/mo. each depending on the networks you choose. Check to see if Shentel TV is available in your area

Explore Shentel TV

Additional Shentel features and services

  • Shentel home phone

    Standalone calling plans from Shentel start at $24.95/mo.* for unlimited local calling and $39.95/mo.* for unlimited local and long distance calling. You also can bundle Shentel home phone with internet or TV service for a discounted rate.

    Shop Shentel home phone

  • Shentel TV channel guide

    Shentel’s Starter TV package is best for those who just want access to their local channels. Shentel’s medium-tier package is best for those looking for their favorite entertainment channels. And Shentel’s highest tier package is best for sports-lovers.

    Explore Shentel’s channel lineup
    A family watching TV

  • Shentel availability

    As a smaller regional provider, available only in select areas of Kentucky, Maryland, Virginia and West Virginia, Shentel offers an impressive selection of internet speeds and TV channels.

    Check Shentel availability

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Ari Howard

Written by:

Ari Howard

Associate Writer, Broadband & Wireless Content

Ari Howard is a staff writer Healthline and spent two years as a writer on the Allconnect team. She specialized in broadband news and studies, particularly relating to internet access, digital safety, broadband-… Read more

Robin Layton

Edited by:

Robin Layton

Editor, Broadband Content

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